Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
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Lost all my boosters!?

Have been playing Candy Crush for over 7 years. Today whole playing level 15953, Candy Crush actually crashed. Everything went black. When it restarted, I have lost all my boosters! When I click on level 15953 to play, it takes me to level 30! So I can't even play my level although it shows that was my last level was 15953. So Help! Else I just have to quit as I am not going back to level 30!

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https://community.king.com/en/candy-crush-saga/discussion/464429/lost-all-my-boosters

Hi @Shambalnaves, welcome to the Community!

I'm so sorry to hear about your game crashing and losing all your boosters and progress. It sounds really frustrating, especially after so many years of playing.

The first thing to try is logging out of your account, restarting your device, and then logging back in. This might help restore your progress to level 15953.

If that doesn't work, I recommend contacting King Player Support for further assistance. They can investigate the issue and help recover your lost boosters and levels.

Here’s how:

Open the game app and go to the settings menu (Pink Cogwheel/gear icon).
Tap on the "?" and select the topic of the issue.
Go down to "My Game Progress" and click on it;
Select any suitable option and open it;
Scroll down all they and click on "Contact Us" option at the bottom of the page and provide details about the issue.

Hope this helps 🙂

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Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/464429/lost-all-my-boosters

Hi @Shambalnaves, welcome to the Community!

I'm so sorry to hear about your game crashing and losing all your boosters and progress. It sounds really frustrating, especially after so many years of playing.

The first thing to try is logging out of your account, restarting your device, and then logging back in. This might help restore your progress to level 15953.

If that doesn't work, I recommend contacting King Player Support for further assistance. They can investigate the issue and help recover your lost boosters and levels.

Here’s how:

Open the game app and go to the settings menu (Pink Cogwheel/gear icon).
Tap on the "?" and select the topic of the issue.
Go down to "My Game Progress" and click on it;
Select any suitable option and open it;
Scroll down all they and click on "Contact Us" option at the bottom of the page and provide details about the issue.

Hope this helps 🙂

transfert compte Apple sur Android
Bonjour, je jouais à Candycrush saga sur iphone et ma progression était sauvegardée sur Apple; Je ne réussis pas à mettre ma progression sur facebook ou un compte King. Je suis maintenant sur Android. Comment faire pour reprendre ma progression et mes lingots ? Merci d'avance,
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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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