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how do I delete my old account because I want to start from level one again
Hello again Liam🙋♀️
Forgot to mention above…
Even when you have reinstalled, if you are still logged into your Facebook account, that account will pop-up automatically!
If you want to connect with a different account, please try this way —> log out of Facebook (on all the devices you use) — delete Facebook App on your current device — clear cache, etc., — reinstall Facebook and do not log-in but, create a new account. Now, log into the game with your new account and you can start afresh!!
Hello Liam🤗 A Warm Welcome to the King Community!
If you would like to keep your old account but, just the progress to be reset to level # 1, we can request our Candy Community In-charge to assist with that!
As of now, I need your game ID number and the device you are using. If I need any other details, I will get back to you.
Please let me know if you need help with finding your game ID number🍫🍫
I understand. I don't know how Facebook functions and my advice related to Email King accounts. You could try to start playing your new game using an Email King account without using Facebook, that should also work.
I try that my facebook is connected to it and I still want it connected I just want to start over again I remove it from my facebook and delete the app but when I install it again and connect to my Facebook it put me back to level 330
I start from level 1 without deleting the old account. I uninstalled the app and then reinstalled it. When you save the new game make sure you use a different email and password and you have a new game.
On the game's opening screen, click
cogwheel » question mark » Privacy & Terms » How do I delete my player account? (it's third from the bottom) » Scroll all the way down to find the green DELETE MY ACCOUNT button.