How do I keep my progress

Hello @Mom_0217🤗 A Warm Welcome back to the King Community!

I am sorry to hear about the recurring issue in your game!

Which device are you using to play the game? If using a mobile device, which version of the App do you have right now?

When the progress goes back to level 1, do you find yourself logged out of the game? Next time when you find yourself at level 1, can you post a screenshot of your game map please? Please check this webpage that informs about screenshots —> https://www.take-a-screenshot.org/

Please reply back by typing below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫