Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Audio Bug: Ads Play in Background During Gameplay

I'm experiencing an issue with all editions of Candy Crush where ads play audio in the background while I'm playing. The audio overlaps with gameplay sounds and can't be paused or controlled.

I've tried muting gameplay sounds, but the ad audio continues. I've also tried closing and reopening the app, but the issue persists.

I'm on android and have the latest version of Candy Crush installed. I have cleared cache and data multiple times (no effect)

I've searched online and found others with the same issue, but no solutions.

Accepted answers

All comments

صدای آگهیها از تنظیمات داخل بازی قطع نمیشود

https://community.king.com/en/candy-crush-saga/discussion/468069/candy-crush-audio-bug-ads-play-in-background-during-gameplay

Hello @zarinashaikh1🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing an issue with Audio, while playing!

Hmmm!! Can you please tell me which website did you check and saw there are similar complaints? This is the first time I am seeing this complaint!

Couple of months ago, there was an issue where players could not hear the music from a different App while playing the game sounds are muted!! But not the one you are experiencing!!

I would report to our Community In-charge! But, they are not available due to the weekend! Hence, I would suggest you to contact King Player Support team and send a complaint directly from your game!

Click on the Pink Cogwheel (gear icon) located in the top right corner of game map screen;
Click on ? icon in settings window;
Select a suitable option and click to open it;
Scroll down all the way and click on "contact us" button;
Fill the form and send your complaint.

If you stumble upon anything or need further assistance, please let me know by typing below🍫🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/468069/candy-crush-audio-bug-ads-play-in-background-during-gameplay

Hello @zarinashaikh1🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing an issue with Audio, while playing!

Hmmm!! Can you please tell me which website did you check and saw there are similar complaints? This is the first time I am seeing this complaint!

Couple of months ago, there was an issue where players could not hear the music from a different App while playing the game sounds are muted!! But not the one you are experiencing!!

I would report to our Community In-charge! But, they are not available due to the weekend! Hence, I would suggest you to contact King Player Support team and send a complaint directly from your game!

Click on the Pink Cogwheel (gear icon) located in the top right corner of game map screen;
Click on ? icon in settings window;
Select a suitable option and click to open it;
Scroll down all the way and click on "contact us" button;
Fill the form and send your complaint.

If you stumble upon anything or need further assistance, please let me know by typing below🍫🍫

صدای آگهیها از تنظیمات داخل بازی قطع نمیشود

Invisible awards
This is happening a lot. Anyone else?
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Rewards
I am not receiving my rewards

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…