Help

I keep completing the level it will not let me pass it, and it is stuck. It keeps removing my completion options. I completed the level 4 times and it keeps putting back on this level. What can you all do to assist with the situation I am currently in? I also paid for gold and it kicked me off the 11th win in a row twice last week. I was supposed to get gold for 8 wins and nothing was added. Something is really wrong with the game in 500's and above.