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All my inventory are gone after I reinstalled the candy card saga app on my iPhone help please
Hi @osaretin326 , how do you back up your iPhone? Do you have it backed up automatically to the iCloud? If so, then you can reinstall an earlier version of your phone back-up from before you reinstalled the Candy Crush Saga. However if you needed to reinstall the game because the app wasn’t working then it won’t do you any good.
The iCloud storage works well when you are switching to a new phone. You just make sure you have backed up your phone to the iCloud and then download the back-up to your new phone and you should still have all your boosters and lives. 😊🐨💕
Hi @osaretin326🙋♀️
Let me call in my friend @bearwithme to give you better explanation about this!
Please allow some time for them to join the thread🙏
thank you for respond. So please how do I check my iCloud to see if l back up candy crush app on there.?
Hello @osaretin326🤗 A Warm Welcome to the King Community!
You are not finding any of your inventory because of the reinstallation!
Only our level progress and the Gold bars are saved to King Servers, because of which, they stay intact across all the devices we use!
Whereas the boosters and lives are stored to device local memory, which will be deleted when we delete the App!
By any chance, did you backup your game to iCloud? If so, you should be able to get back everything back into the game!
If you have any other questions, please type below🍫🍫
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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