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Lost levels
King_admin
Posts: 3,792 
in Support
This discussion was created from comments split from: Have you lost your levels? Here's how to get them restored..
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Comments
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I WAS ON LEVEL 2011 (YES IM OBSESSED) AND MY APP KEPT CRASHING SO I REINSTALLED AND IT LOST ALL PROGRESS. I HAVE ZERO DESIRE TO START OVER.
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Hello Nicole.
Thank you for your post.
I have checked your game account and your progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.
To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.
To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.
I hope this information helps.
Kind regards,
Johnny
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Was over 1100 levels for sure and got bounce back to 460 some and then on my L progress lost from 67 or 68 down the back down to level one how do I restore progress Describe your question in more detail here (at least 40 characters please)
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Hi there, were you playing through Facebook or the Kingdom because they save your lives? If you haven't then please let me know so that I can direct you further.
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when the candy crush game changed into the Christmas version the app froze so I closed it and when I went back on and all my progress was lost. I was on level 952 and I’m gutted
never saved the game stupidly but is there anyway I can get my levels back??? 0 -
My, elizabeth, lost all my levels” i was in 800” when conected in facebook, could you do somethig?0
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I used the buddy switch to unlock new levels. I was up to 4265. Had to go in and reset candy crush because buddy switch wasn't working. It would just spin and spin around. Finally got it back working but it's showing my highest level reached is 4220. How can I get my levels back up to 4265. Thank you.0
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i lost 7 or 8 levels yesterday for no reason. No new device or anything. Can this be fixed?0
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How do I recover candy crush levels0
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Hi @johnwayne and welcome to our adorable Community 😊 Don't worry, this is a common thing when you change your phone. Please follow the link below and you will see several options for getting your progress back.
https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back
Let me know if this helped. Have a wonderful day 🤗
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