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Lost levels
Comments
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Welcome to our community!eboateng said:My candy crush reset to level 1 and I’m so upset. The app kept crashing so I force closed it. I was on level 1433 (or around that) and the last thing I want to do is start all over.
Please see our thread here on what to do if you have lost your levels, there is information at the bottom of the thread on how to contact our customer care team if you still need help.
Thanks!
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I am in process of swopping my phone. I had reached level 2021on my old phone. I don't use facebook really but have an account. I connected to this account and it said it had successfully connected. The level then went down to 0. I have switched my phone on and off and still on level 0. Any help please? I have not swopped to new phone yet?
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Hello @duffer,
A Warm Welcome to the King Community, where you can seek Answers / Suggestions from your fellow players, in any King Games' Sections
I am very sorry to hear that you have lost your game progress!! I am assuming you are having this issue on Candy Crush game as you have posted here. Please follow this link to get your progress back
https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back
Please come back and let us know if you need further assistance or clarification with this regard. To write back, please tag me with @ and my name (without space) just like how I wrote your name above, so that I receive immediate notification about your reply
Hoping for the Best! Have a nice day/evening
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