Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Facebook login

Hello!

I downloaded the game from Microsoft Store. I already used it my previous installation. I have to reinstall my system, and now I can't login with my Facebook account. There isn't any error message. I wrote my email adress and password, but nothing happened. I can't reach my old Facebook profile.

Could You help me with this problem?

Accepted answers

All comments

quekkc

https://community.king.com/en/candy-crush-saga/discussion/comment/3179922#Comment_3179922

I login with my Facebook account on 2 phones. Not a problem. Gold bars will be there, but not the boosters which you have to collect separately for each phone.

Deidora

https://community.king.com/en/candy-crush-saga/discussion/comment/3179860#Comment_3179860

I'm afraid if I login on my phone I loose all my golden bars and helpers too.

quekkc

https://community.king.com/en/candy-crush-saga/discussion/comment/3179808#Comment_3179808

Yes, I believe it's been for years. I logout several times before to switch account these couple of years. Had some trouble to re-login but after trying for some times, I managed to login again. However, this time is different.

I did login with King account several years ago. However, I had bad experiences and now I have a phobia to login with King account again. I had my gold bars wiped out, not once but twice, when I login with King account. So, I am not risking my gold bars to be wiped out again.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3179804#Comment_3179804

Hello again @quekkc🙋‍♀️ Thank you for replying back!

Actually, this issue has been there for not months but at least 2 years as I too experienced this issue a while ago! But, luckily, I have synced my Facebook account and King account long time back! Hence, I could log into the game through my King account.

By any chance, did you ever create a King account and sync the progress? If not, you can try that now, but only if you have a mobile device, as some players are experiencing glitch with the process on Windows 10 App!!

If you do not have the game installed on a mobile device, you can play the on Facebook browser until this issue is resolved!

If you would like, you can send a complaint to the King Player Support team to report the issue. But, you might have seen in the link provided by Kiara that this issue is already under investigation! So, not sure how much they can assist with this particular issue🤔

quekkc

https://community.king.com/en/candy-crush-saga/discussion/comment/3179801#Comment_3179801

Basically it's the same case as @Deidora.

The app from Microsoft store on a laptop with Windows 11. Login with Facebook account. Has been playing on this device for over a year.

After logout cannot login again. It says the embedded browser of this app is not supported by Facebook. I have updated the app several times. It's the latest version. I think this problem has been around for months.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3179643#Comment_3179643

Hello @quekkc🤗 A Warm Welcome back to the King Community!

I am sorry to hear that you are having an issue in your game!

Can you please explain what is happening in your game? Which device are you using to play the game?

quekkc

I logout 4 weeks ago. I am not able to login again till now. It's taking to long.

kiara_wael

Hi and Welcome to the King Community

Thank you for report it . Please check this page for more Info Here

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

Thank you for report it . Please check this page for more Info Here

quekkc

I logout 4 weeks ago. I am not able to login again till now. It's taking to long.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3179643#Comment_3179643

Hello @quekkc🤗 A Warm Welcome back to the King Community!

I am sorry to hear that you are having an issue in your game!

Can you please explain what is happening in your game? Which device are you using to play the game?

quekkc

https://community.king.com/en/candy-crush-saga/discussion/comment/3179801#Comment_3179801

Basically it's the same case as @Deidora.

The app from Microsoft store on a laptop with Windows 11. Login with Facebook account. Has been playing on this device for over a year.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3179804#Comment_3179804

Hello again @quekkc🙋‍♀️ Thank you for replying back!

If you do not have the game installed on a mobile device, you can play the on Facebook browser until this issue is resolved!

quekkc

https://community.king.com/en/candy-crush-saga/discussion/comment/3179808#Comment_3179808

Deidora

https://community.king.com/en/candy-crush-saga/discussion/comment/3179860#Comment_3179860

I'm afraid if I login on my phone I loose all my golden bars and helpers too.

quekkc

https://community.king.com/en/candy-crush-saga/discussion/comment/3179922#Comment_3179922

I login with my Facebook account on 2 phones. Not a problem. Gold bars will be there, but not the boosters which you have to collect separately for each phone.

Advertisement
II Need help, theres only ad whether.com but it doesn't work at all.
Link my game to recover it in a new phone
Jow to link my candy crush game to king account to restore it in my new phone
Music season
Music season disappeared before time. Will this not be fixed?
اکانت16117033629من وصل نمی‌شود چرا
اقدام کنید لطفا
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

⛔ Under investigation: Music event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…