Candy Crush Saga

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All You Need to Know About All Stars 2026

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Porque não recebi meu prêmio? Caixa de chocolate

Completei todas as tarefas da caixa de chocolate e não recebi meu prêmio. A última tarefa era 2 discos voadores, perdi 10 barras de ouro comprando jogadas extras ,que davam direito a 1 disco voador e já tinha 1 disco. Por favor verifiquem e me respondam pq não recebi os prêmios da caixa de chocolate???

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/473390/porque-nao-recebi-meu-premio-caixa-de-chocolate

Hello @Claudia2501🤗 A Warm Welcome to the King Community!

I am very sorry to hear about the issue in your game!

Some players are experiencing this glitch for some unknown reason! The Candy Studio is aware about this issue and are investigating it! In the meantime, if any player did not receive their rewards, are requested to contact King Player Support team.

** If you are playing the game on a computer - Facebook browser version, please use this link to send your complaint —> Contact us

** If you are using mobile device OR the App version on Windows 10/11, please follow below steps⬇️

Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
Click on the ? icon in Settings window;
Scroll down to "Events" and click on it;
Look for Chocolate Box and click on it;
Scroll down all the way and click on "Contact Us";
Fill the form and Submit your complaint.

You will be receiving an automated email as their first reply, which is a norm! Please send a reply through that email itself and include as many details as you can. A screen recording or screenshots would help better to build your case.

You should receive a reply from an agent within 72 hours(max). If you did not hear back within 48 hours, I would suggest you to send a reminder email and ask for follow-up!

Contacting Player Support team is a time consuming and delayed process. Please don't give up and be persistent!

If you have any further questions, please type below🍫🍫