No help here.

https://community.king.com/en/candy-crush-saga/discussion/comment/3184911#Comment_3184911

Well what you said supports my point "your posts won’t be held against you in the future as long as they follow our guidelines", and the guidelines are pretty broad. What's harmful or defamous or exploitive can sometimes be borderline. But sometimes on the same point there are people that don't even want to worry about what they write, so they get on other forums instead. Probably why those forums also tend to be more crude.

Someone got on reddit and posted the rule violating method that helped him to get millions of points back-to-back rounds and win the grand prize in the Music Season Tournament....I guess he was hoping people would assure him he was fine since there's still vetting and stuff...... But even if he was telling the truth or not I doubt he'd ever post that here. I'm aghast he shared all that info and screenshots, but it just shows that some people feel fine posting basically anything they want elsewhere. If he posted that here and it was true, he'd be gone.

https://community.king.com/en/candy-crush-saga/discussion/comment/3184910#Comment_3184910

Hi @QueenB 👋 This is a difficult one for me as you say 'I want to ensure the Community continues to be a space where everyone feels heard and helped'. I know that we are heard and I know that you pass the feedback to the Studio but are we really being helped. I have listed a few things below and ask if they could be reasons so many regular long time Community members don't comment like they used to, which I have noticed and feel sad about.

Level feedback was a regular thing where many commented on the new levels. Even more so a few years ago when levels changed having blocker after blocker added making levels boring and unable to be completed. That has now dried up in the Community simply because we were heard but not helped.

18 months ago we were given a new Saga map and were asked what we thought of it. Only 31% said they preferred it. So 69% of us were heard but not helped.

14 months ago the Chocolate Box was revamped and we were asked our opinions. Only 20% said they loved it, so 80% were heard but not helped.

Since receiving the new Saga map there have been so many requests for a scroll down feature, something like they already have on Friends Saga. I know we are being heard but again not helped.

The Player Card has been changed adding statistics personal to each player. Also changing which country the player is in if they have travelled to another country for whatever reason. Some of us complained about that, we were heard but still waiting to be helped.

We get timed boosters that are useless if you're not ready to play and even worse if you are playing and get constant pop ups that take a lot of the time away. Yes many have mentioned it (the timed boosters and the silly amount of pop ups) again we are heard but not helped.

I appreciate this isn't exactly what you was talking about but until the Studio start actually listening to what the Community keep saying, which really is about getting the right support, what is the point of adding anything else that will be heard but not helped.

Sorry to go on and I know all of what I've put will be heard but do you think there's any possibility of help 🤔

https://community.king.com/en/candy-crush-saga/discussion/comment/3184559#Comment_3184559

Thank you for sharing your concerns pmin. I understand that expressing honest feedback can sometimes feel uncertain, and I want to reassure you that constructive criticism is always welcome here.

Our goal is to foster open dialogue while ensuring a respectful and positive environment for everyone.

Please know that your posts won’t be held against you in the future as long as they follow our guidelines 😊

I’m here to listen and help, so feel free to reach out if you have any more concerns.

Hi everyone 😃

I’ve been closely following the discussions here and truly appreciate the feedback you’ve shared 🙏

I understand that there’s frustration around getting the right support, and I want to ensure the community continues to be a space where everyone feels heard and helped.

We're actively working on ways to improve the community experience, including making it easier for players to find the support they need and addressing technical issues more efficiently.

Please let me know what I can do to improve your experience. Whether it’s addressing specific concerns or creating new resources, I’m here to listen and take action 😇

https://community.king.com/en/candy-crush-saga/discussion/comment/3184388#Comment_3184388

It's just a very broad and blanketing term and it does apply to saying negative things about the game/King too. I doubt many people care. I've been very hesitant to post here and try to be careful about what I say. Don't want to get banned and I don't want something to be held against me at a later date. Even though I highly doubt that would ever happen unless if it was something horrendous.

But I was trying to get their attention initially and was directed here. And by signing up for the forum you agree for them to store what you write. And hypothetically if you're being vetted and link accounts, they will see all of these posts. In general there are just people that like to stay anonymous from the big corporation they're talking about. So maybe they post a question occasionally and keep their talking to other forums. Just a thought. And I'm not saying King is bad for doing it, I don't care, I wanted my posts looked at. I just know plenty of people that would post on reddit before daring to come here, paranoia, convenience, scared to say stuff to Kings face, who knows.

Rhonda_L

https://community.king.com/en/candy-crush-saga/discussion/comment/3184388#Comment_3184388

@christinewupp I absolutely remember you being bullied. It was uncalled for and despicable. I, myself, felt bullied by a poster who I won't name (someone with 1000's of posts that popped up out of nowhere) around that same time a year ago. Evidently, he/she reported me for not being kind. Since then, I've chosen not to post much. Even with trying to help people, we have to be very cautious with our words in this forum. When I do post, I triple read everything before I tap the button! How sad is that? 😿 Lol

I do appreciate all you do, Christine, in helping others. I only have the one game going so it's not always possible for me to scroll to the level they're having issues with. And scrolling is a *****! Maybe someday they'll give us a go-to button like they have on Friends Saga!

Have a great evening! 😸

https://community.king.com/en/candy-crush-saga/discussion/comment/3184353#Comment_3184353

I have spent the last 18 months being very careful what I write @pmin, I mean VERY careful. I certainly always back everything I write up with evidence, or else call it a theory and I am careful to not write anything that could be classed as cheating. I'm not sure what this quote from the Terms and Conditions refers to or why you are concerned about it. By "harmful" they must mean harmful to other players/users, that seems fair enough to me. As for "false" then that would mean if we deliberately spread lies I assume, so that I also understand.

From experience I find that to boot someone out of the forum you'd have to do something really bad. There were several people bullying me personally during All Stars 2023 and again All Stars 2024 (one was exactly the same person who reappeared under a new pseudonym) who were very rude and disruptive. I remember this person using the words "dirty lying snake" towards the Cummunity Manager, which probably would have been enough to get them banned, but those words were deleted before action could be taken and there was no way to ban this highly disruptive person with several pseudonyms. You have to really do something bad to get banned here. The best they can do is remove the rude words or hide posts away in "off topic" or somewhere hard to find or even delete the thread entirely.

https://community.king.com/en/candy-crush-saga/discussion/comment/3184353#Comment_3184353

Guess it depends how you read posts @pmin seriously or light hearted banter 😉

https://community.king.com/en/candy-crush-saga/discussion/comment/3184188#Comment_3184188

https://community.king.com/en/candy-crush-saga/discussion/comment/3184293#Comment_3184293

I will say one thing, that the terms and conditions do make sharing on here seem iffy/like a trap. Several spots say that if you talk about other players or the game in any way that can be viewed as harmful/false you can get booted. I personally think there needs to be a clear update to the terms that say forum posts won't be held against players but can be moderated. Since we are told to come here with abuse and game complaints regularly by customer service.

https://community.king.com/en/candy-crush-saga/discussion/comment/3184188#Comment_3184188

I did see it @christinewupp and I'm not sure I would rush to it even if it was easy to get to. Mind you if they also said there were free cheese and wine tasting stalls dotted about, I might be persuaded 🧀🍷🍾

https://community.king.com/en/candy-crush-saga/discussion/comment/3184178#Comment_3184178

On a similar note, Carol, what nonsense is that New York only thing that QueenB has posted about at the top? How do they expect any of us to join in events that only include players in New York City? As far as I can see not a single player has posted they will attend, though over 600 have read the post. No surprises there. It's a bit of a long way for us all to travel….

https://community.king.com/en/candy-crush-saga/discussion/comment/3184166#Comment_3184166

At least with something like Pot of Gold @christinewupp (just taking that as an example) a lot joined in. Even if it was just to ask why some had to collect more candies or why some were getting more gold than others. And many asking why they hadn't received their gold bars. At least it was something we could all join in with. I for one am really not bothered about not getting side games that involve Leaderboards, can't stand them, but I'm sure there are many who would like to get them that don't. Yes posts about adverts seems to be growing and I'll always answer them simply because someone has bothered to post and ask, and I feel they deserve an answer. Yes the translation has been a great help, so much better than posts being closed because it wasn't in English. Think @Rhonda_L had a part to play in that, good suggestion 👍

I'm sure many still read through the posts often but there really isn't an awful lot to join in with 😕

https://community.king.com/en/candy-crush-saga/discussion/comment/3184146#Comment_3184146

That is a good point you have made there @Carol-38 about the fact that since we all get different events now we cannot always join in the discussions about them. Yes, that is likely another factor killing off this community. It breeds discontent and envy as well, quite naturally, especially the ads issue. There is just nothing helpful we can ever say to all those players complaining they get no help from ads!

But there have been a few improvements as well, notably the automatic translation system, which has allowed so many more players to join the community and allowed us to answer those posts.

https://community.king.com/en/candy-crush-saga/discussion/473492/no-help-here

You are right @sweetie_pea there don't seem to be as many players answering questions as there used to be but as Christine said, many of the post now are problems only King can deal with. Also many of us don't get a lot of the side games so are unable to join in discussions on how they are going and with regard statistics. You have been in the Community for over a year so hopefully would have seen many posts that have been answered helping others, hopefully you will be able to join in as an experienced player and Community member 🙂

https://community.king.com/en/candy-crush-saga/discussion/comment/3183707#Comment_3183707

Yeah, it's definitely true that this has become a customer support forum as opposed to a player forum or a fan forum, which it used to be. That's part of the problem caused by Player Support sending them to us. There are a lot of posts from people thinking we are King and that this is the place to contact King, that's really annoying, people posting here who think we are all King employees and blaming us for what's wrong with the game.

https://community.king.com/en/candy-crush-saga/discussion/comment/3183446#Comment_3183446

Yes, technical support questions being posted in 'discussions' seems to be an issue, causing the purpose of the boards to be somewhat vague for someone first looking as well. Even though there is a 'support' tab, people still post issues like missing purchases or game crashing wherever they want. Even bombarding candy crush social media pages as well, when it does nothing. I know I'm hesitant to answer tech questions since it can require me needing more information from the other person.

As for discussions, you can't blame King for not especially wanting players to discuss strategies or go into depth about the inner workings of the app. Strategies can quickly snowball into exploits, then players complain about other players using these in tourneys, then if the style of play isn't allowed and they're on the boards why weren't the posts removed? And so on… Plus if a game relies on in-app purchases, sharing ways to get around this is also something they wouldn't want. On reddit there are a lot of nefarious posts about people explicitly trying to defeat game rules, then abusive trolls bashing anyone that says it's unfair play. King definitely doesn't want this board becoming that.

But back to the original topic....people don't need to be experts to reply on here. I just overall think it's more viewed as a 'customer support' place versus a player forum now.

https://community.king.com/en/candy-crush-saga/discussion/comment/3183276#Comment_3183276

https://community.king.com/en/candy-crush-saga/discussion/473492/no-help-here

That's a good question @sweetie_pea and a valuable comment @pmin .

A lot has changed in this community since I joined two years ago and you can see even more has changed if you look at some of those older posts from years ago. It used to be a place busy with players exchanging tips on specific levels and discussing new levels, and there were a few Moderators who helped out and engaged with players. All this has completely changed since the game got redesigned by King: The new, changed Candy Crush leaves little to discuss and most posts are now complaints, many more of them technical ones which only King can sort out, so most long standing experienced players have lost interest in the community forums and left. Moderators also seem to have left and not been replaced, leaving only two, one of which is useless, using only uses cut and paste answers which are often unhelpful, the other undoubtedly overworked.

A few months ago a thread appeared in Discussions offering an incentive to players to help newbies in the community by paying 200 gold bars to those of us who replied to newbie posts. This to me would be an indication that the hope is for us to take over the community and not to replace the lost moderators. This has not really worked and caused some confusion and I find the concept off putting and opted out of this reward scheme as I don't want to be used or paid by King, and value my freedom of speech.

Also I have gathered circumstantial evidence that King have tried to use chat bots to engage with players who come here just to chat with others, and I have become suspicious, wondering who is real and who is not.

The main problem for me is that most of the problems reported by players here nowadays are technical, of which I know little and which can only be fixed by King. All we can do is suggest to players to contact Player Support and then Player Support send them an automated email sending them back here, so the system becomes circular and does not work, and is very frustrating for all. Most experienced contributors to this community have quit because of this frustration and few new ones are likely to come forward while the game is so full of problems we cannot fix with advice alone.

https://community.king.com/en/candy-crush-saga/discussion/473492/no-help-here

I'm going to guess I'm one of the 'long stat related posts on music events' people that you were referring to. And yeah it is what it is. I got on here initially because I just wanted to see if a mod could relay my info to a higher up. I never expected a mod to have an answer since it's a touchy situation and only the back-end crush employees can handle. Then stats just mesmerize me so I get carried away.

Mods seem to just respond to the more straightforward requests, rest like you said falls on Christine. Maybe too many players only jump on here to ask questions versus answering them.... I dunno. Maybe people think only mods can answer questions. But yes it does seem like a select few answer the majority of the questions.

Comments

https://community.king.com/en/candy-crush-saga/discussion/comment/3184911#Comment_3184911

https://community.king.com/en/candy-crush-saga/discussion/comment/3184910#Comment_3184910

18 months ago we were given a new Saga map and were asked what we thought of it. Only 31% said they preferred it. So 69% of us were heard but not helped.

14 months ago the Chocolate Box was revamped and we were asked our opinions. Only 20% said they loved it, so 80% were heard but not helped.

Since receiving the new Saga map there have been so many requests for a scroll down feature, something like they already have on Friends Saga. I know we are being heard but again not helped.

Sorry to go on and I know all of what I've put will be heard but do you think there's any possibility of help 🤔

https://community.king.com/en/candy-crush-saga/discussion/comment/3184559#Comment_3184559

Thank you for sharing your concerns pmin. I understand that expressing honest feedback can sometimes feel uncertain, and I want to reassure you that constructive criticism is always welcome here.

Our goal is to foster open dialogue while ensuring a respectful and positive environment for everyone.

Please know that your posts won’t be held against you in the future as long as they follow our guidelines 😊

I’m here to listen and help, so feel free to reach out if you have any more concerns.

Hi everyone 😃

I’ve been closely following the discussions here and truly appreciate the feedback you’ve shared 🙏

I understand that there’s frustration around getting the right support, and I want to ensure the community continues to be a space where everyone feels heard and helped.

We're actively working on ways to improve the community experience, including making it easier for players to find the support they need and addressing technical issues more efficiently.

Please let me know what I can do to improve your experience. Whether it’s addressing specific concerns or creating new resources, I’m here to listen and take action 😇

https://community.king.com/en/candy-crush-saga/discussion/comment/3184388#Comment_3184388

Rhonda_L

https://community.king.com/en/candy-crush-saga/discussion/comment/3184388#Comment_3184388

Have a great evening! 😸

https://community.king.com/en/candy-crush-saga/discussion/comment/3184353#Comment_3184353

https://community.king.com/en/candy-crush-saga/discussion/comment/3184353#Comment_3184353

Guess it depends how you read posts @pmin seriously or light hearted banter 😉

https://community.king.com/en/candy-crush-saga/discussion/comment/3184188#Comment_3184188

https://community.king.com/en/candy-crush-saga/discussion/comment/3184293#Comment_3184293

https://community.king.com/en/candy-crush-saga/discussion/comment/3184188#Comment_3184188

https://community.king.com/en/candy-crush-saga/discussion/comment/3184178#Comment_3184178

https://community.king.com/en/candy-crush-saga/discussion/comment/3184166#Comment_3184166

I'm sure many still read through the posts often but there really isn't an awful lot to join in with 😕

https://community.king.com/en/candy-crush-saga/discussion/comment/3184146#Comment_3184146

But there have been a few improvements as well, notably the automatic translation system, which has allowed so many more players to join the community and allowed us to answer those posts.

https://community.king.com/en/candy-crush-saga/discussion/473492/no-help-here

https://community.king.com/en/candy-crush-saga/discussion/comment/3183707#Comment_3183707

https://community.king.com/en/candy-crush-saga/discussion/comment/3183446#Comment_3183446

But back to the original topic....people don't need to be experts to reply on here. I just overall think it's more viewed as a 'customer support' place versus a player forum now.

https://community.king.com/en/candy-crush-saga/discussion/comment/3183276#Comment_3183276

https://community.king.com/en/candy-crush-saga/discussion/473492/no-help-here

That's a good question @sweetie_pea and a valuable comment @pmin .