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Como resolver a situação do ofline
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Hey Jose_Cai-Agua, welcome to the Community 😃
If you are having trouble loading events, connecting to the store, or receiving connection errors in your game, we have some steps to help get you back to your game:
Restart your device: Temporary files might be causing errors or network issues where your device is not connecting to the server or your local network properly, and sometimes a simple restart can solve this.
Switch between Wi-Fi and mobile data: Open your Settings app, and select Network & internet or Connections. Turn Wi-Fi off and mobile data on, or turn mobile data off and Wi-Fi on.
Turn Airplane mode on and off: Open your Settings app, select Network & internet or Connections, and select Airplane Mode. Depending on your device, these options may be different. Now, turn the Airplane mode on, and wait for 10 seconds. Then, turn the Airplane mode off and ensure that your mobile data or Wi-Fi connection is active.
If you still have problems after you complete these steps, please get in touch with our Player Support team as we would be able to help you 🙂
To contact Player Support for connection issues in Candy Crush:
Be sure to provide details about the issue, including any error messages you see.
