Connetction error

Question

hello

In the game while my network connected I received massage which is not connect to the internet

QueenB · Answer

https://community.king.com/en/candy-crush-saga/discussion/473983/connetction-error

Hey Amin2329, welcome to the Community!

If you’re seeing an "offline" message while connected to the internet, try these steps:

* Restart your device and ensure your internet connection is stable.
* Clear the game’s cache (this won’t affect your progress).
* Make sure the game is up-to-date.

If this doesn’t help, you can also contact Player Support for further assistance.

To contact Player Support:

* Open the game and tap on the Settings (gear icon).
* Tap the ? (Help Center).
* Select a topic related to your issue, like Technical Issues.
* Scroll to the bottom and tap Contact Us to report the problem.

Be sure to provide details about the issue, including any error messages you see.

Hope this helps!