Upgraded the Season Sass but it's not given me any access - (Edited by CM: A fix is on the way)!

zonahsu · November 21

I bought the golden ticket to season pass, but the whole season pass event is gone after I bought it. Does this happen to anyone as well ?

Kitkatkai · November 21

I paid for the series where you get 8 lives and other prizes as you go up in levels. I have 8 lives for another 4 days but don’t get any of the other prizes? The link to the event is not in my game.

christinewupp · November 21

https://community.king.com/en/candy-crush-saga/discussion/476795/what-i-purchased-is-gone

Hello @zonahsu Yes there have been several reports of this. Apparently the studio is aware of this error and it has been reported. I would like to suggest that you contact Player Support via Settings in the app to report this. As they are aware of the problem and they have access to your purchase history they ought to be able to send you all the boosters you are missing, one would hope. Use Settings in the game so they automatically know your player ID. In settings (the small pink cogwheel) go to the ? icon and then scroll through the questions until you see "contact us" at that bottom.

christinewupp · November 21

https://community.king.com/en/candy-crush-saga/discussion/476796/where-is-the-event

Apparently the season pass has an issue this week and I think it has been withdrawn from all of out games to get fixed. Please could you contact Player Support via Settings in your game (the small pink cogwheel at the top of your map screen) to report the error and ask for the boosters and lives that you paid for to be added to your game. In Settings choose the ? option and then scroll through the options until you see "contact us" at the bottom.

christinewupp · November 21

Hello @QueenB Please could we please clarify what anyone who purchased the gold pass should do. Should they wait for the Season Pass to return, will Player Support give them all the missing rewards if they contact them, or should they ask for a refund from their payment agents?

christinewupp · November 21

https://community.king.com/en/candy-crush-saga/discussion/476792/i-paid-7-99-for-one-of-your-offers-2-days-ago-and-icon-has-disappeared-the-time-limit-has-not-run

It sounds like you are referring to the Season Pass. I have asked about this here and am waiting for some guidance from the community manager.

https://community.king.com/en/candy-crush-saga/discussion/476800/season-pass-has-disappeared-what-to-do-if-you-paid-for-the-gold-pass

christinewupp · November 21

I will try to link all the threads here as some of them are not so obvious from the headers

https://community.king.com/en/candy-crush-saga/discussion/476792/i-paid-7-99-for-one-of-your-offers-2-days-ago-and-icon-has-disappeared-the-time-limit-has-not-run

https://community.king.com/en/candy-crush-saga/discussion/476742/my-season-pass-is-gone

https://community.king.com/en/candy-crush-saga/discussion/476796/where-is-the-event

christinewupp · November 21

https://community.king.com/en/candy-crush-saga/discussion/476750/weekly-pass-with-upgrade

Hello @Judy_Cardamone The issue is now being investigated by King, please keep an eye out for any fix by checking the thread at the top of the page, which I also link here:

https://community.king.com/en/candy-crush-saga/discussion/476664/upgraded-the-season-sass-but-its-not-given-me-any-access-edited-by-cm-under-investigation

Schoo · November 21

https://community.king.com/en/candy-crush-saga/discussion/comment/3201186#Comment_3201186

I also purchased the upgrade and now the season pass is just gone...

suzana1988 · November 21

I season pass. And now I am not able to access it. It just went away and I have not All of my rewards. Disappointed 😞

Upgraded the Season Sass but it's not given me any access - (Edited by CM: A fix is on the way)!

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