Payment

Question

Payment clear in my account but not giving gold bars

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/479290/payment

Hello @sanket1234🤗 A Warm Welcome to the King Community!

I am sorry to hear that you did not receive the purchased items into your game!

Please follow below steps directly from the payment provider in order to receive a refund!

🤖 Android

* Open the receipt you have received from Google Play and tap "Report a problem"
* If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
* Click here for more information and follow the instructions given

🍏 iPhone, iPad & iPod

* Use this link. 
* Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
* Click here for more information

If you have any further questions, please type below🍫🍫