⛔ Game not saving progress/synching between devices - (Edited by CM: FIXED)!

Hi everyone, I’m back with some great news 😊
We’ve identified the issue and are actively working on a fix. This means you’ll soon be able to sync your game across devices without any trouble.

The best part? No progress has been lost! You can pick up right where you left off and keep crushing those levels.

Thank you for your patience and support while we sorted this out and keep an eye on the game 😉

https://community.king.com/en/candy-crush-saga/discussion/comment/3218645#Comment_3218645

https://community.king.com/en/candy-crush-saga/discussion/comment/3218576#Comment_3218576

Thank you both for letting us know it did not solve the issue!

We'll report back to the team who will investigate this matter. Once we know more, we will keep you updated in this thread.

In the meantime, do not delete the game app and keep playing on the device that has the highest levels.

Thank you for your patience and really sorry for the inconvenience caused!

All comments

sauren

@QueenB Still stuck at a blinking 17976 both in facebook and on the Win10 app. Yet next episode has all gold crowns to prove I completed it. I only play on my PC, never on my iPhone and I don't have an iPad.

Fern20

No joy here still.

https://community.king.com/en/candy-crush-saga/discussion/comment/3219596#Comment_3219596

@QueenB, still not syncing, still have connectivity issues on 1. Haven't been able to play much in over a week, except just to "fill" chocolate box. Irritating.

brahaum

Still not working for me. Just got dropped back down again this morning. This makes the 5th time I've had to re-do the same levels between my phone and PC.

Boybinary

still an issue

charrine

still hv issue getting Synced after new game release yesterday . Pls help rectify

EmanQaderOgab

Could you please give us a timeframe for when you'll likely have the syncing issue fixed?

olyamt

🤞 hopefully it will get fixed soon!

https://community.king.com/en/candy-crush-saga/discussion/comment/3219596#Comment_3219596

Will this fix the connection issues as well?

The best part? No progress has been lost! You can pick up right where you left off and keep crushing those levels.

Thank you for your patience and support while we sorted this out and keep an eye on the game 😉

Scooterpie

My only game that is at the correct level is my laptop running Windows 11. My game on my husband's Win11 laptop, my game on my Win10 PC, my mobile and all browsers are still stuck on Level 17976 and it is flashing/blinking. I can play new levels on my laptop. I can play old levels on everything else without any adverse effects.

Tres días después siguen sin sincronizar los dispositivos

El problema está en el nivel 17976.... ahí se han quedado la mayoría de los dispositivos... quiero decir...no somos novatos... llevamos años con este juego sufriendo de todo... Creo que nos merecemos una mejor atención con este problema 😵‍💫.

https://community.king.com/en/candy-crush-saga/discussion/comment/3218795#Comment_3218795

Pues seguimos igual...sin ninguna solución después ya de varios días. La solución del martes era esperar a la actualización de los miércoles.... que obviamente no funcionó. Por favor... hoy es jueves y se acerca el fin de semana.... alguien que pueda darnos alguna solución???

AlanAU

Synchronization problem between devices still exists, pls fix it asap. I don't want to waste gold bars & boosters anymore to play in each device to keep my progresses!

EmanQaderOgab

It really is annoying. I'm on level 17992 and used so many gold bars to get there, and my Mac is sending me notifications to restart because of an update. If I restart, I will lose it all and go back to 17976. Please fix it quickly 😭

Red4473

The issues are still there even in VIRTUAL MACHINE fix it

Red4473

The issues are still there:(

sauren

@QueenB The issue has not been resolved.

cookiemae

@collegeamoco @QueenB chocolate box not working now. Mine was working fine untill today's update.

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Accepted answers

https://community.king.com/en/candy-crush-saga/discussion/comment/3218645#Comment_3218645

https://community.king.com/en/candy-crush-saga/discussion/comment/3218576#Comment_3218576

Thank you both for letting us know it did not solve the issue!

We'll report back to the team who will investigate this matter. Once we know more, we will keep you updated in this thread.

In the meantime, do not delete the game app and keep playing on the device that has the highest levels.

Thank you for your patience and really sorry for the inconvenience caused!

The best part? No progress has been lost! You can pick up right where you left off and keep crushing those levels.

Thank you for your patience and support while we sorted this out and keep an eye on the game 😉

All comments

Scooterpie

The best part? No progress has been lost! You can pick up right where you left off and keep crushing those levels.

Thank you for your patience and support while we sorted this out and keep an eye on the game 😉

https://community.king.com/en/candy-crush-saga/discussion/comment/3219596#Comment_3219596

Will this fix the connection issues as well?

olyamt

🤞 hopefully it will get fixed soon!

EmanQaderOgab

Could you please give us a timeframe for when you'll likely have the syncing issue fixed?

charrine

still hv issue getting Synced after new game release yesterday . Pls help rectify

Boybinary

still an issue

brahaum

https://community.king.com/en/candy-crush-saga/discussion/comment/3219596#Comment_3219596

Still not working for me. Just got dropped back down again this morning. This makes the 5th time I've had to re-do the same levels between my phone and PC.

https://community.king.com/en/candy-crush-saga/discussion/478836/game-not-saving-progress-synching-between-devices-edited-by-cm-a-fix-is-on-the-way

@QueenB, still not syncing, still have connectivity issues on 1. Haven't been able to play much in over a week, except just to "fill" chocolate box. Irritating.

Fern20

No joy here still.

sauren

snave

Im on level 18,000 on my phone but my tablet won't move off 17,979

snave

Yes , I'm at 18,000 on my phone but tablet won't move past 17,977

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. This issues is being investigated for more Info here

https://community.king.com/en/candy-crush-saga/discussion/478836/game-not-saving-progress-synching-between-devices-edited-by-cm-a-fix-is-on-the-way

Kevin_

Hi @snave

I am sorry to hear that your progress is not synching across your devices. I appreciate the report but I want to assure that you are not alone on this as our team is already working on fix, so we want to thank you in advance for your patience.

You can learn more about on this thread Game not saving progress/synching between devices