I have a problem with claiming my rewarded gifts can you please help me?

Hello @John3333🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing an issue in your game!

I need more details to understand the issue please! Are you playing Candy Crush Saga? If so, which reward did you not receive or having trouble collecting?

Please reply by typing below. If you have any screenshots to share, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫