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WWhat do I do? I need the connection to get boosters and use my gold bars. Have restarted and updated
I am really sorry to know that @Rainrocks😢
Reinstallation only deletes the boosters and stored lives! But, once the connection restores and you log back into the game, I am sure that you will be able to get back all your Gold Bars🏆
I will check back with you after the issue gets resolved!
Happy Holidays (if you celebrate)🎄❄️
Hello @Rainrocks🤗
The issue is not in your connection, and not on your device either! It is the King Saga game(s) itself, and many players are experiencing this connection glitch!
The King team is aware about this glitch and are working on the fix!
Please do not reinstall your game(s) and wait for the glitch to be fixed! Then, everything will be back to normal, and you will find your game progress, Gold bars, etc., safe in your game👍️
DoDo you know when I'll be able to getting connected? I'm in a new game but have no boosters so I'll have to stop playing soon
DDo you know when I'll be able to get the app store so I can get boosters?
Do you know when I will start getting ads? I started a new game and I'm past level 500 but I still don't have any ads and that makes it harder to move forward. Thanks
Happy holidays to you also. So when it's fixed I will get back my bars and boosters? That's awesome
It's too late. My daughter already reinstalled it. I feel really bad about it because it took forever to collect the bars and boosters. I had over 99 of each booster except for the flying saucer
II
II cat get into the play store from the new game either. I think it's time to give up
I had my daughter help me and the game is now back to the beginning. King community says it's offline but my device is online. I'm going to miss my over 700 gold bars, over 99 each of the boosters and my 12,000 level badge. Thanks for your help but it was just too complicated for me. Back to level 3. Have a nice day.
Hey @Rainrocks . I'm sorry you're unable to purchase from our in-game store. Worry not, please try the following steps:
Now, this next step is really important: I need you to log out from your Google Account:
That will not delete your account, it will only erase it from your device which you can then easily re-add later from this screen.
After you do that, would you be so kind as to:
I hope this works, but if it doesn't, please let me know. Have a great day!
ANDROID 6.0.1
GGalaxy Tab 2, Model SM-T710
8/2017
Thank you for replying back @Rainrocks🤗
That's ok! Please don't worry about the screenshots!
Can you please provide complete details of your device? How old is it and which software is running on it? If I need any other details, I will get back to you.
II'm using Android 6. I Don't know how to do screen shot but the message says "connection issue. Restart the game or wait until later. Pease do not reinstall the game
Hello @Rainrocks🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game and which version of the App do you have right now?
Do you see an error message? If so, can you post a screenshot with the error message?
Please reply back b y typing below. If you have any screenshots to share, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫
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This discussion was created from comments split from: 💛 A Thank You Note from the Candy Crush Team.
can you please take a look and give me back mine golden bricks? I had over 2 thousand, and they disappeared!! I have send several emails and nothing has been done. Just general responses. Please!!! My user id: 15953290525
Ang Ganda sobra
Finally got rid of black blobs on Candy Crush, but have now appeared on Alpha Betty. Screen just flickers on Candy Crush. What is the problem? Why is King not publicly addressing these VERY WIDE spread issues, and why is it taking so long to fix? All issues started after recent updates. Android phone... I miss my games!!!
I have been trying to passando level 10611 for two days, but there is no yellow candy. I can see other players are having the same problem
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
