Iphone advertising

Question

The iPhone 16 advertisement is crashing the game and causing us to lose the ongoing move

QueenB · Accepted Answer

https://community.king.com/en/candy-crush-saga/discussion/480992/iphone-advertising

Hi Faby_ and Welcome to the Community!

I’m sorry to hear that the advertisement is causing crashes and interrupting your game. Let’s try to get this sorted out! Could you please provide a bit more detail:

* Is this happening every time the ad appears or just occasionally?
* Have you tried clearing the app’s cache or restarting the game?

In the meantime, here are a few steps to help:

* Restart the Game: Close the app completely and reopen it.
* Check for Updates: Ensure your game is updated to the latest version.
* Clear Cache: If you're on Android, try clearing the game’s cache (Settings > Apps > Candy Crush > Clear Cache).

Hope this helps!