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Lost levels

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Comments

  • Cezdiamond
    Cezdiamond Posts: 6,497
    Yes, please follow the steps to try and log in again or if this does not work you can contact our customer service team who will help you :) 
  • Cezdiamond
    Cezdiamond Posts: 6,497
    Hi @tup2828 Welcome to our community!  

    Please see our thread here on what to do if you have lost your levels, there is information at the bottom of the thread on how to contact our customer care team if you still need help. 

    Thanks! 
  • Cezdiamond
    Cezdiamond Posts: 6,497
    eboateng said:
    My candy crush reset to level 1 and I’m so upset. The app kept crashing so I force closed it. I was on level 1433 (or around that) and the last thing I want to do is start all over.
    Welcome to our community!  

    Please see our thread here on what to do if you have lost your levels, there is information at the bottom of the thread on how to contact our customer care team if you still need help. 

    Thanks! 
  • Cezdiamond
    Cezdiamond Posts: 6,497
    Hello @swaroopmaheshwari144 Welcome to our community!  

    Please see our thread here on what to do if you have lost your levels, there is information at the bottom of the thread on how to contact our customer care team if you still need help. 

    Thanks! 
  • prnilesh24
    prnilesh24 Posts: 1

    Level 1
    My level dropped to 2781
  • Staffs
    Staffs Posts: 0

    Newbie
    I am in process of swopping my phone.  I had reached level 2021on my old phone.  I don't use facebook really but have an account.  I connected to this account and it said it had successfully connected.  The level then went down to 0.  I have switched my phone on and off and still on level 0. Any help please?  I have not swopped to new phone yet?
  • duffer
    duffer Posts: 2

    Level 1
    I have lost my progress how do I restore it
  • PummyRaj
    PummyRaj Posts: 44,082
    Hello @duffer,

    A Warm Welcome to the King Community, where you can seek Answers / Suggestions from your fellow players, in any King Games' Sections :)

    I am very sorry to hear that you have lost your game progress!!  I am assuming you are having this issue on Candy Crush game as you have posted here.  Please follow this link to get your progress back 
    https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

    Please come back and let us know if you need further assistance or clarification with this regard.  To write back, please tag me with @ and my name (without space) just like how I wrote your name above, so that I receive immediate notification about your reply =)

    Hoping for the Best!  Have a nice day/evening :+1:
  • Engel999
    Engel999 Posts: 4

    Level 1
    Hi! I want to reset my game progress. Can you help me please? 
  • firebombmarkus
    firebombmarkus Posts: 13,110
    Hi @Engel999 and welcome to our adorable Community 😊 You can do this by following the steps on the link below.

    https://community.king.com/en/bubble-witch-saga/discussion/246453/can-i-reset-my-progress-back-to-the-beginning#latest

    Have a wonderful weekend 🤗

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