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Entro a la app y luego me saca del juego ,instale y desinstale el juego varias veces pero no sirvió de nada ,reinicie el celular y nada ,tampoco encuentro el juego en Facebook,cómo para entrar desde de ahí ,que puedo hacer?
Hi @Sandrula1979
I am sorry to hear that your game crashes as soon as you access it. Could you please try to follow the steps from our Help Center in the article crashing/freezing depending on your device aside from the reinstallation your already did?
If you continue to have troubles, please share with us the make & model and OS version of your device, and your game app version to try to help.
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[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
