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Where did my winter cup go?

Erica_Ann_Fawley
Erica_Ann_Fawley Posts: 2

Level 1

I was in top 3 of leader boards and in the middle of last knockout my winter cut disappeared. No blue candy meter. Not cool

Answers

  • kiara_wael
    kiara_wael Posts: 157,514

    Hi and Welcome to the King Community

    Thank you for report it . In the meantime Please Log out of the game -- close the App -- restart your device after shutting it down for about 10 minutes -- reopen the App and log into the game -- replay a level that has blue candies and win it -- see if the leaderboard appears again.

  • Erica_Ann_Fawley
    Erica_Ann_Fawley Posts: 2

    Level 1

    followed those steps but it did not work. No leaderboard still

  • christinewupp
    christinewupp Posts: 10,004

    If you changed the clock or date on your device while playing that might explain the loss.

    The next round has started now so if you never got the finish screen on the last round I don't think it can be fixed now, whatever the reason you got kicked out. The game is full of glitches and it may all be due to a loss of connection to the app store.

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