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Unable to connect store on my iPad, however, on my iPhone, I can

I am unable to connect to the App Store on my iPad. I have done everything they have said to do and it’s really frustrating because they keep repeating the same thing over and over what to do and it’s not working.

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dreamgirl771

for trying to but that didn’t help either for it was already set to automatic. I rebooted my Wi-Fi did my settings on my iPad. Make sure I was on the Wi-Fi. I’ve done everything to try to troubleshoot and no King game is connecting to the store on my iPad

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/482256/unable-to-connect-store-on-my-ipad-however-on-my-iphone-i-can

Can you actually load the app store on your iPad? If so then try setting the date/time to "automatic" and then turn off and on. In my case after 24 hours the app store came back.

Also check that the internet connection is exactly the same as usual. We have an internet booster at home, which is the same signal BUT the address is different for some reason, and after I had linked my iPad to the my phone while travelling, when I came back home the iPad automatically switched to the wrong Wifi address and I had no app store after that. I had to manually change that in settings in the iPad to go back to the usual address. I think the app store has a mechanism by which it will only connect using one address for any one device. If we interfere with the date or time whilst being connected to any other data source, such as linking to our iphones, then the connection may be lost.

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback , in the meantime Please check this step

Check Internet Connection: Ensure you have a stable internet connection.
Restart the Game: Sometimes, restarting the game can resolve connection issues.
Update the Game: Ensure the game is updated to the latest version

If this not works Please Contact Support: Follow the steps mentioned above