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Game crashing all the time
nayaragrein
Posts: 1
Level 1
in Support
The game keeps crashing during the match, it happened every time I started a new match and already in the first move
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Answers
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Hi Nayara and Welcome to the Community!
I’m sorry to hear that your game keeps crashing during matches, especially right at the start! Let’s try to figure this out together. Could you let us know:
- What device and operating system you’re playing on (e.g., Android, iPhone, or Windows)?
- Is your game updated to the latest version?
- Have you already tried restarting your device or clearing the cache (if you’re on Android)?
In the meantime, here are a few general steps you can try:
- Restart the Device: Sometimes a simple restart can resolve the issue.
- Update the Game: Check the app store to ensure you’re running the latest version of the game.
- Free Up Space: Make sure your device has enough storage space, as low storage can cause crashes.
- Clear Cache: If you're on Android, clear the game’s cache by going to Settings > Apps > Candy Crush > Clear Cache.
If the problem continues, you might need to reach out to Player Support:
- Open your game and tap the gear icon (Settings).
- Tap the "?" icon and choose "Technical Issues."
- Scroll down and select "Contact Us" to report the issue. Feel free to attach the screenshot you uploaded here too!
Let us know how it goes!
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