Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

How do I get my progress back after an ad fails and I have to force close

was in the middle of a game, watched an ad to get more moves, the ad wouldn’t close and take me back to the game and force closed. I lost my 80 something win streak, a special candy bomb the took out two colors on my first two candy bombs for 14 hours and more. I’m very irritated

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cwgames99

so far today 6 out of 7 times I’ve attempted to watch an ad for a Sweet Cinema booster, the screen goes black. I have to close the app & restart the app.

This has been happening for awhile now when watching ads for all of the different chances (I.e. for extra moves, sweet cinema, etc). That is why I no longer attempt to watch an ad for extra moves as I would lose my win streak or lose completing Candy Royale. I have enough gold bars for the extra moves. Acquiring enough boosters thru Sweet Cinema to finish an episode is taking much longer than before, so I refrain from trying new levels.

please fix this.

Alienscar

How do I get my progress back after an ad fails and I have to force close

You can't get your 'progress' back @lucashhale It doesn't matter how you lost them King will not reinstate your Win Streak and Super Colour Bomb.

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact

Alienscar

How do I get my progress back after an ad fails and I have to force close

You can't get your 'progress' back @lucashhale It doesn't matter how you lost them King will not reinstate your Win Streak and Super Colour Bomb.

cwgames99

so far today 6 out of 7 times I’ve attempted to watch an ad for a Sweet Cinema booster, the screen goes black. I have to close the app & restart the app.

please fix this.

18363 impossible à passer
cela fait très très longtemps que je suis sur cette partie que je n’arrive pas à passer, vous m’avez déjà donné des vies illimitées, enfin pdt 1 h, mais ça ne m’aide pas du tout, il faudrait pleins de combos pour achever les derniers carreaux qui restent
Perda de niveis
estava a jogar no meu telemóvel e já tinha mais de 12000 níveis e agora só tenho pouco mais de 7000 níveis já tentei recuperar a minha conta e não me foi possível, o que posso fazer. O meu ID de usario é 2218016752. Podem me ajudar nesta situação
The game was not working
The game was not working what is the problem
In Gold Chocolate Box pass 13 level with 3 yellow star
To get gold bar I have been asked in Gold Chocolate Box to pass 13 level with 3 yellow star is not understood. Is it passing that level by any number of hits or passing in single hit. Thanks
Purchases not coming coins
Not coming cokn

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…