Hello @aunn🤗 A Warm Welcome to the King Community!

I am sorry to hear that you did not receive your purchased items into your game!

Can you please tell me which device you are using to play the game?

Please reply back by typing below in English, as this Community supports English language ONLY for everybody to communicate and understand better!

Thank you and talk to you soon❄️🧣🏔️

Hello @aunn🤗 Thank you for replying back in English as requested!

Please check below for the steps to follow on your Android device⬇️

• Open the receipt you have received from Google Play and tap "Report a problem"
• If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
• Click here for more information. 
• Follow the instructions given

Let me know if you have further questions❄️🧣🏔️