Candy crush saga not loading

Hello @maperco🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Can you please tell me which device you are using to play the game? And also, can you post a screenshot of your game map (where the screen is dim) for me?

To reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box❄️🧣🏔️