Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Can't access the shop
Answers
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Hi and Welcome to the King Community
Thank you for the feedback This issues is being investigated , in the meantime Please check this step
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart the Game: Sometimes, restarting the game can resolve connection issues.
- Update the Game: Ensure the game is updated to the latest version
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I won't lose my progress?
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Hello @minavis🤗 A Warm Welcome to the King Community!
Which device are you using to play the game?
Did you already save your game progress either with Facebook or King account? If so, you will not your game progress.
Just by restarting your device and/or logging out and logging back into the game - should not remove your game progress! Sometimes, "updating" the game App might cause to lose some of our boosters! So, always make sure that your device has enough storage space before installing the updates of the App(s)!
Note: Please do not reinstall the game App as that might not solve the "store connection" issue!
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