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Suddenly I'm unable to access the shop. Any advice?
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Hello @minavis🤗 A Warm Welcome to the King Community!
Which device are you using to play the game?
Did you already save your game progress either with Facebook or King account? If so, you will not your game progress.
Just by restarting your device and/or logging out and logging back into the game - should not remove your game progress! Sometimes, "updating" the game App might cause to lose some of our boosters! So, always make sure that your device has enough storage space before installing the updates of the App(s)!
Note: Please do not reinstall the game App as that might not solve the "store connection" issue!
I won't lose my progress?
Hi and Welcome to the King Community
Thank you for the feedback This issues is being investigated , in the meantime Please check this step