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My game won’t connect to store, to buy extra turns or to update

coolernannie
coolernannie Posts: 3

Level 1

can’t connect to store

Answers

  • Courtney1990
    Courtney1990 Posts: 1,896

    @QueenB good luck

  • PummyRaj
    PummyRaj Posts: 45,032
    edited January 27

    Hello @coolernannie🤗 A Warm Welcome to the King Community!

    I am sorry to hear about the issue you are having with the store in your game!

    I need a clarification please! What did you mean by "issue with Update"? Do you see an error message when you try to update the App?

    Which device are you using to play the game? Did you happen to take a screenshot of that error message for the Update? Can you share that with us?


    How about other aspects of the game like collecting reward from Episode Race, Candy Royale, etc., or taking part in Tournaments, etc.,? Are these all working fine?

    Please reply back by typing below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍬

  • coolernannie
    coolernannie Posts: 3

    Level 1

    it says I am off line but I am not. Can’t buy extra play moves or update the store. This has been going on for months…I play on a IPad which is latest version and updated.

  • coolernannie
    coolernannie Posts: 3

    Level 1

    I cannot collect rewards or buy additional turns

Hey! Would you like to give us your opinion?