Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Unable to get on game

when I try to sign onto my game. It tells me to log onto Facebook which I am already logged onto but then after I do that again it just continues and then says oops may be error. Is to get on the game or can I delete my game and get back to where I was exactly starting the game all over at the level I was on

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Colorbomb_Collector

Hi there, I understand you're having an issue with accessing your game account.

In order for you to receive the best possible assistance, please reach out to our Player Support using the game app.
Please follow the steps below directly from your mobile device:

Open the game from scratch
Do not tap on the “Play” button but instead,
Tap on the settings icon (usually a gearwheel) in the bottom left corner of the screen
Tap on the Help Center icon, usually a question mark icon or an info icon (?, i)
Tap on the search bar “How can we help?” and type in “Thanks”, then press enter
Select the article “Thanks for reaching out!”, Scroll down to the end of it and tap on "Contact us"
Enter a valid email address and tell us again about your query in the text box.

I wish you a nice day ahead!

Welcome! 👋

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Accepted answers

All comments

Colorbomb_Collector

Hi there, I understand you're having an issue with accessing your game account.

In order for you to receive the best possible assistance, please reach out to our Player Support using the game app.
Please follow the steps below directly from your mobile device:

Open the game from scratch
Do not tap on the “Play” button but instead,
Tap on the settings icon (usually a gearwheel) in the bottom left corner of the screen
Tap on the Help Center icon, usually a question mark icon or an info icon (?, i)
Tap on the search bar “How can we help?” and type in “Thanks”, then press enter
Select the article “Thanks for reaching out!”, Scroll down to the end of it and tap on "Contact us"
Enter a valid email address and tell us again about your query in the text box.

I wish you a nice day ahead!

Impossible to pass high levels
it is impossible to pass 19096 without spending money. The rules keep changing to make the highest levels impossible. king stop being so greedy or lose all your players!
I pasted 18000 levels where my crown?
I pasted 18000 levels where my crown?
Booster
how to pass level 18332 and you guys stop the booster and the extra moves and my son ahead of me in the game and he still gets the extra move and boosters
I haven't gotten any new levels in about 2 months.
Hi all, i haven't been getting any new levels in about 2 months. I am stuck on 20,525 with no new levels while my friend is almost at 20,800. I followed all of the tips in the FAQ. Is this normal? When can I expect new levels? Thanks.
Candy Crush unwrapped
Why is not showing the Candy Crush unwrapped for me? This is my ID 1541558145 and i am from brazil. Help pls

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…