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Hello @chrissy88888🤗 A Warm Welcome to the King Community!
Ad videos are still a testing feature in Candy Crush Saga, because of which not all players have it at the same time!
If you used to receive the Ads but not anymore, it is because the feature was moved to a different group(s) of players! If you are aware about the Ads but, did not receive the Ads yet, it is because you are not added to the testing groups yet!
To receive the special features, all we can do is - to update the game App to the latest version, there is at least 2 GB free space on your device memory and you are active in the game! After that, it is just a matter of time!
