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Hi there, welcome to the Community! To receive assisatance with your missing purchase, please reach out to our Player Support using the game app. Here are the articles regarding missing purchases: - Android: https://community.king.com/en/blog/kb/articles/2839-i-didnt-receive-my-android-purchase - iOS: https://community.king.com/en/blog/kb/articles/574-i-didnt-receive-a-purchase-on-my-apple-device
Have a nice day!
