Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Deleting Facebook, keep CC'Ss progress

Hello, I am posting this again because the initial response with a link to resolve the issue I got from @kiara_daes didn't work. I responded that I got a permission error but haven't had a response since. I already have a King account but when I tried the link, I got the permission error. Please help.

Accepted answers

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3262706#Comment_3262706

To contact player support from settings in the game you need to scroll through all the options and then scroll to the bottom of the page. This is what I see when I go into "progress issues" :

Now I choose the top option "How can I merge my Facebook and my King account?" and this page opens:

I scroll to the bottom of that page and I see "contact us" at the bottom:

All comments

lianamscott

Thank you. I've now contacted support. I hope I get a response.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3262706#Comment_3262706

To contact player support from settings in the game you need to scroll through all the options and then scroll to the bottom of the page. This is what I see when I go into "progress issues" :

Now I choose the top option "How can I merge my Facebook and my King account?" and this page opens:

I scroll to the bottom of that page and I see "contact us" at the bottom:

Peaches12

https://community.king.com/en/candy-crush-saga/discussion/comment/3262706#Comment_3262706

lianamscott

None of these solutions worked 😤

Even when I click Progress Issues there is NO option to contact support. I'm very frustrated.

kiara_wael

Hi Thank you for reply

If you’d like to transfer your game progress from Facebook to a King account, follow these steps:

Step 1: Create a King Account

1️⃣ Open Candy Crush Saga on your device.
2️⃣ Tap the Settings (gear icon) at the bottom-left of your screen.
3️⃣ Click on "My Profile."
4️⃣ Select "Sign up with email" and create your King account by entering your email, password, and name.
5️⃣ Tap "Create My Account."

Step 2: Sync Your Progress

1️⃣ Log out of Facebook in the game’s profile menu.
2️⃣ Close and restart the game.
3️⃣ Log in using your newly created King account (select "Log in with email").
4️⃣ Your progress should transfer automatically.

If your progress doesn’t sync, don’t worry! You can contact King Player Support for manual help:

Open Candy Crush Saga
Go to Settings (gear icon)
Tap the ? icon and choose Progress Issues
Scroll all the way down and select Contact Us

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3262706#Comment_3262706

To contact player support from settings in the game you need to scroll through all the options and then scroll to the bottom of the page. This is what I see when I go into "progress issues" :

Now I choose the top option "How can I merge my Facebook and my King account?" and this page opens:

I scroll to the bottom of that page and I see "contact us" at the bottom:

All comments

kiara_wael

Hi Thank you for reply

If you’d like to transfer your game progress from Facebook to a King account, follow these steps:

Step 1: Create a King Account

Step 2: Sync Your Progress

If your progress doesn’t sync, don’t worry! You can contact King Player Support for manual help:

Open Candy Crush Saga
Go to Settings (gear icon)
Tap the ? icon and choose Progress Issues
Scroll all the way down and select Contact Us

lianamscott

None of these solutions worked 😤

Even when I click Progress Issues there is NO option to contact support. I'm very frustrated.

Peaches12

https://community.king.com/en/candy-crush-saga/discussion/comment/3262706#Comment_3262706

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3262706#Comment_3262706

To contact player support from settings in the game you need to scroll through all the options and then scroll to the bottom of the page. This is what I see when I go into "progress issues" :

Now I choose the top option "How can I merge my Facebook and my King account?" and this page opens:

I scroll to the bottom of that page and I see "contact us" at the bottom:

lianamscott

Thank you. I've now contacted support. I hope I get a response.

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Good morning.How do you get past level 5781? Enjoy the day.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…