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Question
BipbipMoi
Posts: 123 
in Discussions
Bonjour
Pourquoi l'envoie de vie ne fonctionne pas depuis des mois
Bonne journée
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Comments
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Bonjour
Depuis des mois l'envoie de vie est impossible
Au début du jeu je pouvais envoyer sans problème
Depuis un moment je ne peux plus
Beaucoup de joueurs payent et je voulais savoir si pour envoyer des vies il faut payer
Bonne journée
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Hello @BipbipMoi Sending lives is not at all related to payment in Candy Crush.
Which method do you use to send lives? King have moved our friends list from the top, next to the profile, to the bottom of the map screen. Your friends list should sit between Events and Shop at the bottom of the map screen. What happens when you click on "Friends" there?
This is the location of my friends list at the bottom of the map.
When I click on "friends" and see the options "list" and "add" at the top. I click on "list" and my friends list shows up. I click on one of my friends' name and their player cards shows up.
This below is one of my friends:
As you can see I have the option to request a life and send a life. Do you see something similar? I can do this once per login. This shows up after I have sent a life:
To do it again I must close the app and reload the game.
If your game is different please could you post a screenshot.
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Bonsoir, avant je n'avais pas cette interface et depuis quelques jours je l'ai mais cela ne fonctionne toujours pas 😭
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Au secours 😭
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Bonjour
@christinewupp cela ne fonctionne pas malgré le même interface que vous 😭😭😭😭😭🙏
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Bonjour
Marre des bugs, je n'arrive toujours pas à envoyer et recevoir des vies
Cela fait plusieurs mois
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Pourquoi la fonction vie ne fonctionne pas
Je ne peux pas envoyer de vie ni en recevoir
Merci de m'aider svp
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Hi and Welcome to the King Community
Thank you for the feedback and Sorry to hear about this , Let's try a few things to fix that:
- Restart the Game: Sometimes, a quick restart can unfreeze those lives.
- Check Your Connection: Make sure you have a stable internet connection, as a weak signal might cause issues with receiving and using lives.
- Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs.
- Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue.
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Now that you are back @QueenB is there anything you can do to help @BipbipMoi ? This player has been posting repeatedly about this issue: The friends list does not allow them to send or receive lives. Player Support have not helped nor have any of the trouble shooting measures that we would normally recommend. Is there anything that can be done to fix this issue?
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Hi BipbipMoi,
I’m really sorry you’ve been dealing with this issue for so long, I know how frustrating it must be 😞
We’ve reported this again to the team, but in the meantime, could you please share a few more details to help us investigate further?
What device are you playing on? (Model and operating system)
What version of the game are you using? (You can check this in the app store)
Have you tried reinstalling the game? (Please note: reinstalling may remove any saved boosters, so only do this if you're comfortable with it.)Your answers will help us understand the issue better and pass along more details to the team. Thanks again for your patience 🙏
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