Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
It always says I have no internet connection and can't buy anything
Hi @jaqwui17,
Sorry to hear you're having trouble with the internet connection error, that must be frustrating! 😞 Let's try a few things to fix it:
Check your internet connection – Try switching between WiFi and mobile data to see if that helps.Restart your device – A simple restart can sometimes resolve connection issues.Update the game – Make sure you have the latest version installed from the app store.Log out and back in – If you're signed into a King or Facebook account, try logging out and back in to refresh your connection.Clear cache (Android only) – Go to Settings > Apps > [Candy Crush] > Storage > Clear Cache.
If none of these steps work, you may need to contact Player Support: Open the game and go to Settings (gear icon). Tap the "?" (Help Center) and look for Connection Issues. Scroll down and select "Contact Us" to report the issue.
Let me know if any of these steps help! 😊
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
