King are a major player in the online games market. Therefore it has a responsibility for the welfare of players and how it conducts itself online. Having a community forum is one thing. But with no direct contact email to resolve issues and complaints simply is not good enough.
Candy Crush Saga. I am still on 5577, a "nightmarishly hard" level for EIGHT months.
No person should be forced to face playing the same level week in week out.
No person.
Waiting for the lucky board. Because in all truth, that is all the game actually is. No matter what level or rank of level, you can quit on average after just five lives because you can see it's a rubbish board. The mathematical chances of getting through are astronomically against you so, why would you continue?
Then there's the impact on mental health. I myself have autism. I am struggling to cope with the stress. The irony of the slogan saying "swipe the stress away" is in itself ridiculous.
Imagine someone with more serious disabilities in this situation.
This is why King.com fail in their public duty by making themselves unreachable, unanswerable for their actions.
For example, fill out the contact form and it's dealt with by an automation which just links you to this place.
That is no answer. The admin should be dealing directly with players, not passing the buck.
II had to search high and low for the address of the head office and ultimately a telephone contact number.
Tomorrow I will telephone the company as I want to issue a formal conplaint against King.com on the outstanding level 5577 and how they can justify any person being stuck on one level for two thirds of a year.
It's utterly disgusting and they are accountable and must be made to address this and any other issues players may have.
