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Why are awarded prizes disappearing?

Mrs._P_2
Mrs._P_2 Posts: 1

Level 1
in Support

After recent update on Candy crush saga,  time awards won are not activated. Free 1 hour play, free 1 hour color bomb.

My lives are not extended at all, the counter does not register the bonus play.

Answers

  • Laura_Grosvenor
    Laura_Grosvenor Posts: 1,581

    Hello Mrs. P! Thank you for contacting King Care. I have let the Moderator know about this issue, but please be patient as it is a holiday weekend and she won't be back in the office until Tuesday at least. I appreciate you taking the time to come here and tell us about this issue, and hopefully, it will be solved for you as soon as possible! Have a great day!

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Thanks @Laura

    @Mrs P I will send you a message so that we can check your account. 

    Thanks! 

  • nadiaraei
    nadiaraei Posts: 4

    Level 1
    I have same problem

Hey! Would you like to give us your opinion?

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