Can not get ads to help boost levels

Unfortunately @Donna_Desrochers there is nothing to fix. Not having adverts isn't a problem as such it is just the result of how King delivers the game features.

If you haven't got adverts at the moment then there is nothing you can do to force them to appear as you either have them or you do not. All you can do is wait and hope that you get them something soon. There is a good chance you will never see them in your game though.

If you have ever purchased a booster package then you will definitely never get adverts in your game.