Level changed on Candy Crush? Different number of moves or seeing the same level twice?

QueenMiaQueenMia Posts: 4,827 Community Manager
edited March 4 in Support

UPDATE 13/02/2019- Hi everyone! You may notice that some of your levels have changed again or perhaps you are noticing some levels are duplicated and the same as levels that you have played previously. The test is back again for the time being, so please follow this thread for updates. 

Thanks! 

UPDATE 16/10/2018 - Hi everyone, please note that there is no test anymore. All levels have been adjusted and all players will now receive the same amount of moves.

You might still see different amounts of moves on videos, but that would be because the videos were recorded before the levels were reviewed and their amount of moves changed.

Thanks again for all the feedback!

---------------------------------

If you are wondering why the amount of moves changed from one day to another or if you are wondering why you have less moves than your friends, husband, colleagues or strangers this post is for you!

Please be aware that our Game Studios are constantly working on enhancing our games by introducing new features, improving gameplay or testing concepts. To ensure the change is a positive one, a randomly chosen group of players is always selected to trial them. We then look closely at how the change has been viewed and then decide if it's something we want to permanently implement in the game or not.

This means it’s always possible there are minor variations (including the number of moves) to that of someone else who plays, or perhaps on an existing video on YouTube, especially as YouTube videos are sometimes recorded when a level is in test, or if a player is using a Cheat Engine.  So when comparing gameplay to YouTube or another player, we recommend looking at it for tips on which part of the level to focus on and how best to solve any puzzles or challenges.  Checking and copying the overall tactics gives the clues to beat the level and usually leads to sweet success!

While we know that some levels are challenging, we can assure you that with some good luck, patience and a clear strategy they all can be beaten! As a tip, we recommend making use of boosters too, as we’re offering boosters in more places than ever before.  Add a couple to your level attempts and you should find it’ll become much easier to overcome.

I hope this update is helpful, but if you do have any further queries or feedback, please let me know.

I wish you all a Fun-tastic day and a happy crushing

Mia


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Best Answers

  • ElsaElsa Posts: 18,708 Superstar
    Accepted Answer

    Hi Sug,

    Thank you for posting here in the community. You can read what Queen Mia wrote about this here:  https://care.king.com/en/candy-crush-saga/level-changing-on-candy-crush-saga-not-getting-the-same-amount-of-moves-as-your-friends

    If you see videos online showing more moves, this is the reason.  The videos are outdated because the video creators make them when the levels are first released.  The studio monitors all levels when they are released and they check to see how many players clear a specific level and how long it takes for them to clear it.  If it's too easy or too difficult they will "tweak" the levels a bit.  The video creators can't keep up with the studio changes so you are still only seeing the first video release.

    Accepted Answer
    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

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Prev13456731

Answers

  • dogbuddy57dogbuddy57 Posts: 0

    After failing to even get close to finishing level 2033, I went in search of videos and tips.  Every single one of them refers to having 21 moves.  I start the game with a mere 14 moves.  People had previously complained that it was difficult to get the yellow candies with the 21moves, and I can say confidently that it’s virtually impossible with only 14.  What’s happened....help please..I’m ready to give up.

  • IlaLeoIlaLeo Posts: 94

    Hi dogbuddy57,

    Thanks for writing in.

    It may help you to know that sometimes levels get tweaked so you might find some differences between your game and Youtube tutorials. To find out why this happens, please have a look at this Blog post:

    https://care.king.com/en/blog/article/levels-keep-changing

    Even if you managed to move forward, the above link could come in handy in the future.

    Have a lovely day!

    Ilaria - Team King Care

  • Level 504 in candy crush saga has 12 moves. All help videos show 40 moves for this level. I don’t think it’s possible to beat this in 12 moves, help please 

  • ElsaElsa Posts: 18,708 Superstar

    Hi Lmyagkov, thank you for posting here at King Care.  I have created a list of complaints regarding the number of moves changed for specific levels.  I will add your message to the list.

    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❤️ Newbies, this is for you!  Check out all the King game contests here

    ❤️ Please check out the stories that I created here.


  • I am on level 2503 of candy crush and only get 12 moves to start.  When I googled and watched the video, there were 22 moves.  How can I get past this?

  • ElsaElsa Posts: 18,708 Superstar

    Hi Pearl0808, thank you for writing us here at King Care. I have seen a lot of complaints here from the players regarding the number of moves for a specific level. I have created a list of these complaints and forward this to a King Admin who then forwards it to the studio. I will add your message to the list.

    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❤️ Newbies, this is for you!  Check out all the King game contests here

    ❤️ Please check out the stories that I created here.


  • Hi Lmyagkov, thank you for posting here at King Care.  I have created a list of complaints regarding the number of moves changed for specific levels.  I will add your message to the list.

    Same thing happened to me also. Level 504 only 12 steps to solve. Please do the needful. I am stuck. I updated to new version also. But same issue. Help me.
  • On level 720 I'm only getting 12 moves to play ... all the video I see for 'sample' plays show 30.   

  • ElsaElsa Posts: 18,708 Superstar

    Hi Pat, thank you for writing us here at King Care. I have seen a lot of complaints here from the players regarding the number of moves for a specific level. I have created a list of these complaints and forward this to a King Admin who then forwards it to the studio. I will add your message to the list.

    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❤️ Newbies, this is for you!  Check out all the King game contests here

    ❤️ Please check out the stories that I created here.


  • Supposed to have 40 moves only given 12 level 504

  • ElsaElsa Posts: 18,708 Superstar

    Hi Liz, thank you for writing us here at King Care. I have seen a lot of complaints here from the players regarding the number of moves for a specific level. I have created a list of these complaints and forward this to a King Admin who then forwards it to the studio. I will add your message to the list.

    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❤️ Newbies, this is for you!  Check out all the King game contests here

    ❤️ Please check out the stories that I created here.


  • Suzy_FullerSuzy_Fuller Posts: 15 ✭✭

    I am a youtuber. In August 2018, I began receiving requests to update various levels. I faced two problems: 1. There were hundreds of levels buffed, so I wouldn’t have time to help everyone who asked. 2. They were not buffed for me...this change only affected a test group, albeit a fairly large test group.

    Take 511, for instance. My latest video shows 45 moves, but other folks have 12 moves. That is a 73% decrease in the number of moves, presumably to complete the exact same mission—although I’m not certain the mission is the same since I cannot see any changes. 73% reduction?!? For a level in the 500s, where people are still relatively new to the strategies?!? Your standard line when people complain is that folks need to look for the most recent videos. The problem is that I cannot publish videos for requirements I do not have. I know why you do this; you are trying to get more people to buy more boosters. And that makes sense for your business model. The problem is that when you push people too far, they will just abandon the game altogether. And that makes no sense for your bottom line. PLEASE remove the test group and return the levels to their previous number of turns for all, as soon as possible.

  • Chicken_SlayerChicken_Slayer Posts: 9,411 Superstar
    edited August 2018

    Hi Suzy, I get what you are saying but I think you’re looking at it from the wrong angle. Video levels are often changed due to feedback, sometimes not all at once. Sometimes to allow for more feedback. I know in farm heroes I had to wait 6 months for one level to change for me. The testing groups are random yet are not all the same players. They do rotate and it does seem sometimes that others have an advantage over you but it’s not selective. Unfortunately bloggers often have to change levels. I understand that as I too blog. I have had to change and still have to change 100s of levels because I cannot keep up. Some are harder some are easier, some have been changed a dozen times and put back. Unfortunately the line is it’s to keep games fresh. I wish they would stop fiddling so much but it’s not always done against us. Feedback is always good to share though :) 

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  • Suzy_FullerSuzy_Fuller Posts: 15 ✭✭

    Hi Suzy, I get what you are saying but I think you’re looking at it from the wrong angle. Video levels are often changed due to feedback, sometimes not all at once. Sometimes to allow for more feedback. I know in farm heroes I had to wait 6 months for one level to change for me. The testing groups are random yet are not all the same players. They do rotate and it does seem sometimes that others have an advantage over you but it’s not selective. Unfortunately bloggers often have to change levels. I understand that as I too blog. I have had to change and still have to change 100s of levels because I cannot keep up. Some are harder some are easier, some have been changed a dozen times and put back. Unfortunately the line is it’s to keep games fresh. I wish they would stop fiddling so much but it’s not always done against us. Feedback is always good to share though :) 

    I believe my perspective is correct. I'm not complaining about King changing a random level here or there. I'm not complaining that they use test groups. I am complaining that they have SEVERELY buffed hundreds of levels all at once, but only for a test group population. So you talk about bloggers often having to change levels. I get that. I started back down at level 1 when the platform changed from Flash to HTML5, so I have literally rerecorded thousands of levels. I’ve recently worked through all the levels that have been changed when King removed the timed levels, or added the waffles, or added the dark chocolate... But I cannot record the changes that have recently taken place, because they have not changed for me. To me, this is beyond the pale. And so I am choosing to voice my opposition to this current situation on behalf of all my subscribers and viewers who have been affected and all who could be affected if they widen the test group. With this additional explanation, I hope you can understand my position. Good luck in your endeavors. :)
  • I am also having the same problem  too

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