Candy Crush Saga

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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Game Crash

Hi. Next time i lost all my progres and extras because game crash in payment metods i try to use gold for 5 extra move and game loading with store and crash, please do IT something with this 🥺 its not first time , i wait for champions with my all extras and now i got nothing 😐

Accepted answers

All comments

Kevin_

https://community.king.com/en/candy-crush-saga/discussion/comment/3306456#Comment_3306456

Thanks, we will be happy to do our best to help but could you please Contact Support directly so that we can best further guide you.

Have a sweet day!

Wojtek93

https://community.king.com/en/candy-crush-saga/discussion/comment/3306433#Comment_3306433

Try to use goldbar after fail ad

Kevin_

Hi @Wojtek93, I appreciate the additional details.

Could you please let me know if you try to make a monetary purchase for Gold Bars to obtain extra moves or are you using your Gold Bars directly?

Wojtek93

Also i put photo in message

Wojtek93

https://community.king.com/en/candy-crush-saga/discussion/comment/3306252#Comment_3306252

Hi. Again same situation, i have Oppo Reno 11f ColorOS15

I lost again My win serie 😐

QueenB

https://community.king.com/en/candy-crush-saga/discussion/493871/game-crash

Hi Wojtek93 and welcome to the Community 👋

I’m really sorry to hear that your game crashed when trying to use Gold Bars for extra moves, that sounds incredibly frustrating, especially with everything you had saved up.

Crashes during purchases or store access can sometimes happen due to connection issues or temporary bugs. Here are a few things you can try:

Make sure you’re connected to a strong and stable internet connection
Close and fully restart the game
Restart your device – this can often help reset any stuck processes
Ensure your game is updated to the latest version in your app store

Hope things get sorted quickly so you can get back to your game🍬

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/493871/game-crash

Hello @Wojtek93🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you have been experiencing in your game!

Can you please tell me which device you are using to play the game (the make & model)? Also, which version of the App do you have right now?

Does your game crash after you complete the purchase or while attempting the purchase?

Please reply back by typing below🍫🍬🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/493871/game-crash

Hello @Wojtek93🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you have been experiencing in your game!

Can you please tell me which device you are using to play the game (the make & model)? Also, which version of the App do you have right now?

Does your game crash after you complete the purchase or while attempting the purchase?

Please reply back by typing below🍫🍬🍫

QueenB

https://community.king.com/en/candy-crush-saga/discussion/493871/game-crash

Hi Wojtek93 and welcome to the Community 👋

I’m really sorry to hear that your game crashed when trying to use Gold Bars for extra moves, that sounds incredibly frustrating, especially with everything you had saved up.

Crashes during purchases or store access can sometimes happen due to connection issues or temporary bugs. Here are a few things you can try:

Hope things get sorted quickly so you can get back to your game🍬

Wojtek93

https://community.king.com/en/candy-crush-saga/discussion/comment/3306252#Comment_3306252

Hi. Again same situation, i have Oppo Reno 11f ColorOS15

I lost again My win serie 😐

Wojtek93

Also i put photo in message

Kevin_

Hi @Wojtek93, I appreciate the additional details.

Could you please let me know if you try to make a monetary purchase for Gold Bars to obtain extra moves or are you using your Gold Bars directly?

Wojtek93

https://community.king.com/en/candy-crush-saga/discussion/comment/3306433#Comment_3306433

Try to use goldbar after fail ad

Kevin_

https://community.king.com/en/candy-crush-saga/discussion/comment/3306456#Comment_3306456

Thanks, we will be happy to do our best to help but could you please Contact Support directly so that we can best further guide you.

Have a sweet day!

Bye bye candy crush
after playing CC for a decade I am deleting my account too Honestly Honestly the levels are too hard unless you spend money There should be more incentive for loyalty
I am trying to make a purchase for a dollar 99 I do not know a password I do not have my password an
Why am I not allowed to make my purchase it has had me change my Google account password twice I don't know of any Candy crush password I changed it to* and it will not accept it I want to make a purchase $4.99 is that okay *Edited by CM:⛔️ That’s too much personal information - Our House Rules
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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…