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IM IIN THE KNOCK OUT AND AM TRYING TO BUY THINGS FROM MY STORE BUT AFTER I PICK MY PACKAGE IT GOSE TO WHITE SCREEN AND WONT GO TO THE PAYMENT SCREEN .HOW DO I FIX IT
Hi kelli123 👋
Thanks for reaching out, and I’m really sorry to hear the store is freezing during the Knockouts 😣
Here are a few things you can try that might help fix the issue:
Restart your device Make sure you’re connected to a strong and stable internet connectionClose all other apps running in the background Ensure your game is updated to the latest version in your app store Try switching between Wi-Fi and mobile data (if possible)
If the issue continues, we recommend contacting Player Support directly through the game. Here’s how:
Open the game Tap the gear icon (top right corner) Tap the question mark (?) to open the Help Center Choose “Purchases & Gold Bars”, then scroll down and tap “Contact Us”
Make sure to include as much detail as you can (device type, what you tried to buy, etc.) so they can assist you better
Let us know how it goes and we're rooting for you in the Knockouts 💪🍬
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Bloqué au niveau 8061 depuis plusieurs semaines. Merci pour votre aide. Sinon désinstalation du jeu car très frustrant.
I received an email stating I earned a free switch in the Candy Crush game. I never received the actual gift. Is this something you actually do?
I truly do not like this little sub game and I don't want to play it. But lately when it's popping up, there is no X in the right hand corner for me to decline. It's just forcing me to opt in in order to continue playing the game this is absolutely no good. Is this a glitch? If so, when will this be fixed?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
HEllo again lol..i accidentally deleted my candy crush saga app. As I've logged back in I'm on the same level but lost everything else..is there any way to get it back to how it was? Thanks
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
