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IM IIN THE KNOCK OUT AND AM TRYING TO BUY THINGS FROM MY STORE BUT AFTER I PICK MY PACKAGE IT GOSE TO WHITE SCREEN AND WONT GO TO THE PAYMENT SCREEN .HOW DO I FIX IT
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Hi kelli123 👋
Thanks for reaching out, and I’m really sorry to hear the store is freezing during the Knockouts 😣
Here are a few things you can try that might help fix the issue:
Restart your device Make sure you’re connected to a strong and stable internet connectionClose all other apps running in the background Ensure your game is updated to the latest version in your app store Try switching between Wi-Fi and mobile data (if possible)
If the issue continues, we recommend contacting Player Support directly through the game. Here’s how:
Open the game Tap the gear icon (top right corner) Tap the question mark (?) to open the Help Center Choose “Purchases & Gold Bars”, then scroll down and tap “Contact Us”
Make sure to include as much detail as you can (device type, what you tried to buy, etc.) so they can assist you better
Let us know how it goes and we're rooting for you in the Knockouts 💪🍬
