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“I finished the competition and I was supposed to receive 120 gold bars, but I didn’t get them. It said the game got disconnected.
Hi there,
I understand your concern about your missing Gold Bars reward. I have checked and I was able to see that the 120 Gold Bars were sent to your by our team for the missing reward. In case this happens again in the future, please remember to take a screenshot of the reward/issue and reach out to our Player Support team via game app. Have a nice day!
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[info callout] Updated by CM May 15th: Good news! We’ve had an update from the team about the Episode Race not starting correctly. They’ve found the problem, and a fix is planned to go out on Monday! This should help with the reports we’ve been seeing where: The Episode Race does not start when expected The start level…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
