Cannot claim prize?

alexc2671 · February 2019

Hello, I have clicked to claim prize on candy quest but the screen goes blank and multiple times Im awarded nothing. Please help. Thanks

Joseph45 · February 2019

Welcome to our sweet and amazing community @alexc2671! This seems to be a common issue among many community members. I am going to report this to a CM to see if a solution can be found.

wendydavis · March 2019

I have either of these problems:
1) I win a quest but the prize notification gives me a message that says I don't have an internet connection. I do.
2) I win a quest and the prize box opens,but I never receive the prize.

Handles · January 2020

I have the same problem. How do we get our rewards back?

Cannot claim prize?

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