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Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
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did not receive my 120 gold bars for completing pins
Hi 👋. I'm sorry to hear you did not receive pin rewards. Kindly contact support team.
Here’s how to contact Support:
Open the game
Tap the gear icon (⚙️) to open Settings
Tap the question mark (?) Help Center
Choose a topic like “Rewards or Prizes” and scroll to the bottom
Tap “Contact Us” and explain your issue.
Note! If you get an auto reply, please reply back to it and add more information and include any screenshots if you have. Let them know you completed the collection and didn’t receive your rewards!
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
