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I spent 10 gold for extra moves and the game froze. Reported it to support but got a canned response from ai. How do I get the 10 gold back?
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Hi @knitsafghans, I am sorry to hear that your game froze after using Gold Bars.
I have gone ahead and added those 10 bars back to your account, however we usually recommend these steps to try to avoid these issues:
*Restart: Force close apps and restart your device.
*Updates: Check that you have the latest game and device updates.
*Memory: Keep at least 2GB of free storage for smooth gameplay.
*Connection: Use WiFi instead of cellular data.
*Clear Cache:
🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
🍏 iOS: Settings > Safari > Clear History and Website Data
Have a sweet day!
