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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
see pic… on left-hand side on the bottom, you see the dragon is at the bottom & that was the last one needed. Why wasn’t it counted? Lost the win streak that I was on :(
There's definitely something going on, as the level I play for Season Pass has been doing this for the past two weeks. This has never happened before on that level. I usually can tell when it's about to happen because the dragon seems to be falling slower than normal. Must be a new bug.
Interesting! It just happened to me too and like you, I haven't spent a dime.
@QueenB What's going on here?
no I haven’t
Just out of curiosity: have you ever purchased anything in-game using real money or a giftcard? I've only seen this kind of glitch happening to paying players.
Thanks for the contact-us link. I’ve reached out and hopefully someone can look into it.
Hello @corina1 Yours is the third post I have read in the past week or so complaining about this happening. I would suggest you contact player support directly about this so that they can look into this. Use the "contact us" here:
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Watch Gummy Dragon, It isn't drop on last move, and level failed
Note: Some error have been affect with 3-match found but not destroy
I think it need to fix as soon as possible
You're not alone. And it seems to always be the dragon in the corner down left.
@QueenB sorry to tag you again, but this is really interesting and needs to get fixed.
Ok, but it still have a bug on My note
Missing rewards(UFO's) from the Friends Challenge. Anyone else having that issue?
I'm not try it
help!!! I had to collect all dinosaurs and get the last two on my last turn but they still said I lost!
Hello @marisalbradley I am confused by your screenshot as it does not show any portals nor which level this is. Please could you let us know which level you had this problem with so one of us can check it out, thanks.
level 837
Thank you, that screenshot is a lot more useful! In fact this has been reported by others and is a glitch in the game. You were meant to fail the level but that is not the visible outcome, so you have reason to be angry, especially since you have obviously had so many attempts at this level. I would suggest you contact player support to complain and post this screenshot. The image is dark, but the dragon is clearly visible above the exit, so there is good proof that you should have passed the level. Contact support via the app: Go to Settings (the small pink cogwheel at the top of the map screen) and then into the Help Centre. Then scroll through the options until you see "contact us" right at the bottom. You will get an automated answer first of all but should then get a follow up by a real King customer support agent. Send them your screenshot and they should hopefully help you pass that level and/or give you some compensation.
Perhaps I also have this issue, I have played some levels, but sometimes I can't pass it or pay GB to continue. So I would like to suggest that, the bug should be fixed, as early as possible.
This sounds like a very different issue. You probably have a connection issue. Try to close the app, check your internet and then reopen the app. If you can't use your gold bars then it's because the game is not connecting with the server.
thank you so much!!! Super helpful
People can see that the dinosaur is at the bottom
Yes, you're completely right and one of many players who encounter that problem. Interestingly the dragon is always in the down left corner when this happens.
@QueenB here is another one of those glitches.
I recently downloaded my Candy crush Saga after about 5months and I am seriously dissatisfied with the ads. They don't work anymore for freebies and it's just taking my time and data. Please help
Is there a Facebook page or site that offers power ups or boosters for free... and or is there a redeeming code site
FYI the way level 9292 is currently set up, it is impossible to win without paying for gold bars or having some in reserve. If you play perfectly, and someone helped you out giving you 3 extra lives, you are still one short of being able to win. I've paid for gold bars before to help me pass hard levels, but I refuse to…
I have been on this level every day for about 10 days and cannot get anywhere close to completing it!!! I have YouTubed it and it is a different looking level. Please help. I am thinking of deleting the game
Need boosters and extra moves by watching ads
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
