Hi @christinewupp and @zeus77 thanks for helping out! Hey @SnappyTom, please keep in mind that here in the community we tried to help as much as possible, however there are certain topics or situations that need to be address directly by contacting support which is why this was recommended. Customer support is available even during the weekend. I have now gone ahead and replied to your customer support ticket with the next steps to best help you so please check out your inbox. Have a sweet day everyone!

Thank you! Will keep trying! I miss my Candy Crush!

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I lost my account

SnappyTom

I lost my account

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SnappyTom

Ok, I had a Facebook account up until April 28th, Facebook suspended the facebook account for silly reasons. The game had been saved to Facebook account Craig Gummersall, email Craig_gum@yahoo.com. On the 28th of April, I noticed my profile picture on Candy Crush Saga had disappeared. I realised that it was because Candy Crush could no londer access the Facebook account which was suspended But I could still play from where I left off, everything was intact including Boosters.

Last night, I created a King Account, SnappyTom with the same email as above. I then logged out of Candy Crush (Facebook) and tried to login using the newly created King account as that is what the instruction for swapping accounts says on the King forums. I repeatedly got the message email and password don't match… I know this is not correct as I checked both the email and password many times.

I then tried logging in with a new and different Facebook account Steven Wilde, which worked. It said it saved progress but it was a totally new game at Level one and No boosters!!

I really want my old account back, I know the information must stored somewhere, I have not deleted Candy Crush from my Android phone.

The Boosters is what I really care about! Please help me find my old information attached to the old/suspended facebook account Craig Gummersall.

Thanks in advance!

Craig Gummeresall

QueenB

https://community.king.com/en/candy-crush-saga/discussion/498523/i-lost-my-account

Hi there, welcome to the Community 👋

Sorry to hear you lost your account. Could you let us know if your game was saved with a King or Facebook account? If yes, try logging back into that account from the game settings.

If you were playing without saving your progress, don’t worry, you can reach out to our Player Support and they’ll help you recover your progress:
In the game app, tap the gear icon (⚙️), then the question mark (❓) and choose ‘My Game Progress.

Please also check for more support through our Help Center HERE
Let us know how it goes!