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I want to transfer my game progress to a new computer using my old password and ID, but I can't find the login screen. Where do I log in?
Hello @yochimichi2235🤗 A Warm Welcome to the King Community!
Unfortunately, we cannot converse in Japanese, as the Community prefers English and few other languages (Spanish, Portuguese, French, German & Italian) where translator is available!
Can you please tell me something? On your new PC - are you trying to play the App version of the game or on Facebook - Browser version (Chrome, Edge, etc.,)?
Thank you for your reply. I haven't been able to bring up the screen you mentioned at all. Today, on my smartphone (Android), I was able to start from the same place as before. What I can't do right now is log in on my new PC, and the login screen itself isn't appearing. Also, since I'm not seeing any illustrations or anything like that, I wonder if it hasn't been installed yet (Windows 11).
I want to ask in Japanese, but I'm worried that what I want to say isn't coming across because I'm writing in English."
Hey there! I hope you're doing well!
I understand you're having some trouble logging into your account on a new computer. Worry not, I can help with that.
To get back to the adventure please follow these steps:
1. Make sure that your King account is correctly disconnected from the game (if you are currently connected). To do this open the game and on the main screen tap on the blue "My Account" button and then select “Log Out”. 2. Force close all apps and turn off your device. Leave the device switched off for at least 10 seconds before restarting it. 3. Open the game and reconnect to your account by tapping the blue "Retrieve my progress" button found on the main screen and then choose the option to “Log in with email” as seen on the screenshots below:
4. After that's done, just click "Play" and you should be good to go! For future reference, make sure that if you are sharing a device with other people, each person logs out of their King/Facebook account on this device after the game, to avoid synchronizing your account with a different King/Facebook account.
I hope that this helps get you back on track but if you have any more questions just let me know, I'm always happy to help. Have a great day.
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I reach 21 twice and did get a reward. I also passed a level and it said I did. i used my 10 gold bars to extend the play and used my flying saucer
"I am at level 17,000 but lost my old email access, so I recover my lost progress ?
How can I use my Candy Crush Saga to make money real cash?
pls upgrade the software you are taking our precious time.
yes I need to ask question about my game Candy Crush I am on level 4 84 and I need to delete that because the other phone I got I am on level 1190 I really need to keep this I am so far up there so I will delete one of them and that's level 484 thank you for your support
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
