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I accidentally deleted candy crush saga. I just bought more lives. How do I get it back?

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quadzuki
quadzuki Posts: 1 Newbie

I accidentally deleted candy crush saga. I just bought more lives. How do I get it back?

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hi there- Thanks for posting on King Care. I am really sorry that you have lost your lives, I can understand your frustration. Please note that the boosters and lives are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.

    For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.Let's make things right again so that you can all enjoy your sweet adventures! I will send you a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a Candy Crushing week! 

  • Sjlme
    Sjlme Posts: 3 Newbie
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    I too have accidentally deleted my candy crush saga game (level 1,400 approx level) I downloaded it again as I thought it had been backed up, but it’s stsrted at level one! Thank you if you can help me. Liz
  • firebombmarkus
    firebombmarkus Posts: 13,110 Sweet Legend
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    Hi @Sjlme and welcome to our adorable Community 😊 I am sorry this is happening to you. Was your game connected to King or Facebook account? If it was, you can get your progress back, if not you will gave to fill in suppot form. Just follow the link below and you will see all the options how to get your progress back.

    https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back

    I hope this will help you. Have a wonderful day 🤗

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