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how
hi and thank you I log into Facebook and my game is there !!!
I am sorry to hear that, Barbara😕
Which device are you using to play the game?
still cant load gift card saying my email and password doesn’t match and I’ve redone several times !! Frustrating please help !! Thank you ..
Hello @barbaracollins1🤗 Welcome to our sweet King Community!
To add Gift card for your purchases⬇️
If you have further questions, please type below🍫🍬🍫
Follow the instructions on the gift card!
Oh! So, you are playing on Facebook browser (Google Chrome or Edge, etc.,)?
no when I go into Facebook on my computer my games are along the side and I just pick the game I want to play and it comes up !!!
Sorry Barbara! Would you mind sharing a screenshot of "from where" you are picking the games to play?
Please make sure to cover any sensitive information (like your full name, email address, photos, etc.,)
not sure how to do this Hope it helps thank you !!!
Thank you, Barbara🤗 Yes! Your screenshot helps me a lot to provide you better assistance🤩
You are on Facebook (what I call as Browser version for easy recognition) and the games are in "Shortcuts" area!
I need you to try to add your Gift Card in King.com webpage one more time please! But this time, you will try the log in with Facebook, by clicking below tab (the one I marked with arrow)
I am sure you will be able to redeem your Gift Card now🤞
I think it worked, but I think I clicked the wrong one. The one I clicked was the one time offer which I got last time and I meant to click the other one and it hasn’t shown up on my crush gold bars. Is there anyway you can check that? Thank you so much. I appreciate your help.
I am glad that it worked🤩
I am so sorry! I will not be able to check that as I am a fellow player! But, I will be able to report to our Game Experts team, so that, they can check it for you!
I will send a request right away! But, you will have to wait till tomorrow to hear back from them🙏
OK thank you so much. I sure do appreciate your help. Thanks again. !!!
Barbara, I will need your Game ID number to report your query!
Please open the game on Facebook and scroll down a bit! Then click on the tab (that I have circled in below screenshot👇️) to reveal your game ID number! Simply copy that number and paste it here!
ok thank you I appreciate you helping me !!!
Hi again, Barbara🙋♀️
The number is not visible clearly in the screenshot! Can you please copy & paste it here?
Thank you🍫🍬🍫
hi hope this pic is better !! Thanks again for all your help so much appreciated!!!
Yes, it is! Thank you, Barbara🤗
Hi @barbaracollins1
I will be happy to help you with your Gift Card, however I will need you to please reach out to our Player Support team via game app or via Contact us and report this ( make sure you share your Gift Card number on the ticket you open, once you open a ticket, please share with me the ticket number.
Contact us
One of our team members will be able to help you if I'm not here! 🌟
Thank you! Have a nice day! ⭐️
thank you so much and I hope you have a nice day too !!! I haven’t got into my game yet but I will share the number with contact us as soon as I do but I am sending this to you now ok !! Thanks so much !!!
*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share receipts - Our House Rules
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